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Businiess name:  Aarow Service Center
Review by:  citysearch c.
Review content: 
My home warranty company referred me to this service company to fix an a/c system. They did not return my call for two days. I called them to scheduled an appointment and they could not find the information. Finally, 4 days later, a tech came out and I explained to him that there was a strange return system set in the apartment and that the air was not being filtered. there was a high differential on the system. He told me it was fine, and that I should just put a filter in the system. I explained that there was no way to filter the furnace he told there was and I just needed to open the furnace. When he opened the furnace he told me that it was broken and it would not hold filter, but instead of saying he would fix the problem he insisted I could put a filter there. He told me it would not filter all the air, but it was the best he could do. I asked if he could fix it, and he said he would not and then told me the system was working so why should I worry. I said I was concerned about water backing up in the line. He wrote a report and never sent to the home warranty company. After repeated calls, Arrow refused to perform the service and the warranty company sent me to a different company to assess the problem. I would never use this company again and I would never recommend them. Their service was terrible and their customer relations are useless.

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