My side-by-side Whirpool fridge went out on Saturday. Sears said they could send someone out in 10 days! I called around on Monday, and scheduled an appt with Arrow for the next morning. Dan called 15 before showing up, and came within the 30 min appt window (9:00a-9:30a), and figured out the problem in a few minutes - it happened to be a bad relay. He replaced it and was done in about 15 minutes. He charged me a flat rate of $239 for this kind of thing, and waived the $75 service call fee (standard policy) since we went ahead with the repair.
Pros: on time, professional, quick diagnosis & repair
Cons: a bit pricey
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