Wilshire Wigs & Accessories

I received damaged wig and sent back in April and have not seen a credit. It was sent attn: Caroline. I have called and called and no answer and left messages. I am out $300. The one wig I kept smelled like it had been used by someone else. I am chemo and my sons wedding and my custom real hair order was not ready so I washed it and kept it. But I cant reach anyone about my damaged return or credit. Are they out of business? more

This place actually deserves negative stars!!! Pathetic "customer service" - crooked and the quality looks like factory seconds. Five star reviews are probably their own "customer service" Look at the BBB more

I totally agree with the other reviews. You cannot find out why your order has not been delivered, if it has been shipped, or if it is on back order. They are the worst!!! Never again!!!!! How do they stay in business? Guess a lot of first-time customers who will NOT be returning! more

If you know what you want & can deal with a company that doesn't care about customers then you'll do fine ordering from here. The only reason I dealt with them is for the occasional discount. Since other companies will price match, I found one that cares & actually answers order questions. I had a back order with them and they let it go for six months. After all that waiting, they said my order didn't exist. I sent them a copy of my confirmation (from them) and they wouldn't respond. I HAVE to have mine wigs for medical reasons and they left me hanging. Glad they don't need my business because they will not be getting anymore. E-wigs matches their sales and are VERY nice too! more

Aug. 6th I was shopping for an outfit for a sixties party and needed a wig, a local vintage shop suggested I try Wilshire Wigs, but they warned me that the staff could be a bit rude and unaccommodating. Needing the wig and being close to their establishment I figured I would call and see if they were open. It was 3:45pm, Anita answered the phone and when I asked her what time they were open till she said 4:00pm...when I told her that I was close by and would be right there she said that they were closing and wouldn't be able to help me...huh! I thought you close at 4pm...well, they were starting to get ready to shut down and wouldn't be able to help me...huh again!! So I asked to speak to her manager. The "manager", Serjio, wasn't much help, saying they close at 4 and basically that they would turn any customer away and not process any sale if the clock struck 4. Being a business owner myself I was shocked at the way I was being treated, I asked for the owners name...which I was told is Michael. I raced to Wilshire Wigs...with about 4 min. to spare, I walked in announcing that I was the "bitch" on the phone needing to purchase a 60's wig (a sure sale...cash in hand willing to spend up to $100 bucks for a wig!!!) I asked for Serjo and he just kinda melted and didn't help me, I asked for Anita and was told she was new...and she couldn't help me...another woman (I guess the bravest one) gave me about 25 seconds of her time before completely ignoring me till a very loud and obnoxious intercom announcement came on announcing that, "Wilshire Wigs" is now closed! I walked out hearing smirks and snickers, I guess because they showed me!! ...Did I mention that when I walked into Wilshire wigs there were 2 customers and SEVERAL employees just "hanging around"..not being of much use...just taking up space =/ If my employees EVER treated one of our customers that way I would be appalled, and out of business! I went right from there to Halloween Town... more

I have purchased many wigs through Wilshire Wigs and have been thrilled with each purchase. Would not go anywhere else more

i AM GRATEFUL FOR THE CHOICES HERE, THE PICS AND DESCRIPTIONS AND THE GREAT SALE PRICE OF THE ITEMS I JUST ORDERED. I don't have insurance and cost of hair pieces is a lot for me. i am in the public eye and need to look professional. monofiliament is the only thing i will wear. thank you... more

My dealings with Wilshire wigs have been positive. I received the wrong wig, as well as the wrong color. It was in a box that was labled with the correct information for the wig I ordered but the contents were incorrect. I phoned to ask for instructions on making an exchange,and had to leave a message on an answering machine. I have not heard from anyone as yet. more

Have bought from them for several years and never had an issue that wasn't rectified and solved immediately. more

First time here. Good site. Well known name. more

I have purchased from them before and they are prompt, their product quality is excellent and they have the best prices I have found. The item I purchased was $300 in a specialty shop and I purchased it for less than $100 from Wilshire. I am very pleased with them. more

This is my second wig. The product was excellent and shipping prompt. Thanks. more

I went to Wilshire Wigs today in desperate need of some help with my hair. I had gone to have my hair permed, and the stylist chemically burned over 3/4 of my hair off. I went into Wilshire Wigs feeling kind of uncomfortable at first, but then the staff all said hello to me at some point during my visit, were very nice and understanding. Not to mention VERY educated in their industry. I also have a few different colors in my hair from highlights, and they helped me match my color to a BEAUTIFUL wig the same color!! It looked SO REAL TOO!!!! Who would've thought a wig could look like real hair?!?! They made sure to inform me of where I could find their return policy on the receipt if I ever needed it, and if I had any questions, I was told to call and someone would be glad to answer any of my questions. I had a great experience today and will be a very long time customer!! Thank you Wilshire Wigs for making me feel confident and whole again!!! more

I went to Wilshire Wigs to look at some costume wigs for an upcoming party I had to go to. I gotta say just how helpful Jessica, Sergio and Rosa were. They went out of their way to help me. What great customer service. more

ARE YOU KIDDING ME!!! If you have only one day in LA visit this shop - it is hands down the coolest most amazing wig shop ever. They have done more famous peoples heads than I bet ANY shop in town. I was there and saw THREE celebrities inside shopping, and one in his truck in the parking lot - I am not sure who but I could tell he was famous he had that look. They have SOME of the most amazing staff - make sure to ask for either AMAZING Amanda(she helped me and really knows how to match style to your face, what best color matches your skin, and why a Synthetic can actually be BETTER than a real human hair wig.) Also had great service from Shelley and Norman - these are amazing people sensitive enough to help you through a difficult purchase, and they really know their stuff - they LIKE helping people. There is a downside, they only seem to have one really great stylist Nancy, AVOID RENE. Nancy will make you feel like a star yourself!! I think there are other stylists but on that day only saw 2 and well stick to Nancy and you can't go wrong!! It is amazing how much better you feel if like myself you need a nice piece to look your age again, and for an affordable price. They have human hair wigs for less than I imagined. I will be a loyal Wilshire customer as long as they continue this great service!!! more

Great selection of wigs. I never saw such a variety of wigs in one place--and was very happy to experience the huge selection carried by this store. The employees gave me no trouble over trying wigs on--you could go around the store picking any wig you want yourself and trying it on, you could try 100s of wigs if you wanted to. I made a lot of discoveries about styles that'd suit me and that'd be unflattering for me. The store has anything from high quality human hair wigs to inexpensive party and costume wigs (Southern Belle blew my mind!), half-wigs and great selection of clip-on bangs. I had purchased 3 wigs from this store that I was very happy about, including amazing dreadlock wigs that I used on stage. The quality of these synthetic wigs was impressive and hair did not deteriorate, despite heavy usage. I felt that the store stuff even underestimated the quality and strength of the synthetic fiber these wigs were made of, as they lasted longer than it was promised. I give 4 stars instead of 5 though because of one salesperson there who was wacky and intrusive (escalating into rudeness), and seemed to be mentally unstable. I am not sure why they kept her--all other stuff was nice and professional (however sometimes it felt like the store was understaffed and 1-2 extra salespeople would be necessary) more

Wow, the best of the best. I finally got the place I need to buy all my hair enhancements. Nice people, very nice and good prices!!!!! Avoid tiny Salons that are more expensive and less attentive with their customers. Love Wilshire!!!! more

I don't know what people are complaining about. I have been to the store many times and have received great customer service. They do get extremely busy but i have patience and i am willing to wait for their services. They have a fabulous inventory and great selection which is why they ARE so busy. I guess you cant satisfy everyone but i am. Keep up the great work girls. more

I don't know what people are complaining about. I have been to the store many times and have received great customer service. They do get extremely busy but i have patience and i am willing to wait for their services. They have a fabulous inventory and great selection which is why they ARE so busy. I guess you cant satisfy everyone but i am. Keep up the great work girls. more