Will Fix It

Chris and Javier were a great team when they installed the unit to my home. They were courteous and were very patient in explaining things to me when I had a question. They are to be commended. Thanks again for the outstanding service! more

I dealt with 2 different plumbers before I called Will Fix It. Glad I did. I want to commend them on their work and customer service the plumbers showed us recently. They did not a let a roadblock stop them. They figured it out and explained everything in detail to me each step of the way and even helped with getting answers from our insurance co. more

This company does what every consumer fears when calling a service repair. They will come and make up a charge instead of finding the real solution. They have false adverstising about being there 24/7 because I had no air conditioning for three days of record 110 degrees heat. And they do not honor coupons that they mail direct and have on their website. They also do not follow up on problems and hope you give up afterr no results. I called another company after three service calls frrom Will fix it (all of which I was charged for)still did not fix my air.They found my compressor too overcharged with free-on and therefore was shutting down. Guess who was the only company to install and work on the unit??? So did they install it this way on purpose to have to return for numerous service calls and eventually replacing the compressor due to unethical practices? NEVER CALL WILL-FIX-IT more

Will Fix It provides commendable service. I have worked with Technician Jay on plumbing work to our older home over the past 2 years and I always request him. He is knowledgeable and patient with a good sense of humor. He explains everything to me so that I fully understand my options. I also am going to use him on a new home that requires an inspection. Good work and thanks more

Appreciate the service of Gilberto. Worked on a residential repair job. Many times he had to work by himself and kept up with pace. I found him to be qualified and also possessed a great work ethic. His work was time efficient and he was fantastic with the clean up. Would definitely recommend. more

Our house had a water leak and called Will Fix It, they gave us a time of between 1 and 3 for a serviceman to come and repair our leak. At 1:15 the guy arrived at our home and assessed our problem. He took time to explain everything that he was going to do and answered any questions my husband and I had regarding the leak. He repaired the leak in a very timely manner and told us about the service plan called Diamond Club. At no time did we feel like he was trying to overcharge us or just try to sell something that he did not believe in. We were very impressed with his knowledge. more

I want to commend Phil for a great job! I know so many times all you get are complaints, but I wanted to make sure that you knew what a great employee you have in Phil. After our repair, he told us we could take our bill to SAWS and they they might adjust it due to it being so high (we had a realllly bad problem). After he left, we went to SAWS and they said that they would review it, and most likely would be able to adjust the amount we owed. We didn't even know there was anything like that, but thanks to Phil we do now! more

Thank you guys!! you guys did such a great job and a very neat and clean one too by the way thanks again you are greaaaat!!!!! more

As a woman, I often feel like workers who come into my home don't treat me as the homeowner. The plumbing issues that recently took place on my property all happened after my husband left for a TDY for the Air Force. I could not even be in contact with him, therefore I was the only one to make decisions about what was going on. Being a military wife isn't easy in general, so when you add in a bigger problem, it gets even tougher to get through. Thanks to Ruben and Frank for their help in making their portion of the repairs run smoothly. More importantly, I thank them for treating me with respect throughout the process. more

Will Hawkins has my complete gratitude for the work recently performed by his crew at my residence. All involved did their work in a professional, efficient, courteous, and timely manner. I especially appreciated Mr. Louis Rico, who not only personally supervised every phase of the operation, but actively participated in the work. He was very courteous and an outstanding representative of their fine firm. more

Tony and Robert came out to my house and did a great job.! i will be getting a lot more work done. more

Once again their staff provided me with excellent service during my kitchen renovation project. I met with Tim, of their management staff, to coordinate the sink plumbing aspect and showed him the plans and what I had envisioned for the final project. His expert advice from what the company would provide and explanation of having a new disposal installed was greatly appreciated. He took the initiative and scheduled the on site tech time. A fine tuned operation they have where folks know what is going on. more

I would like to thank their company's employees from the sales person, Gary, to the installers. They were all very professional and informative with my questions! I WILL recommend, in fact I already have, to my clients and friends. more

Our AC capacitor went out on Saturday night. After getting the on-call tech complaining that we were quoted the wrong price for a service call and that we were misinformed about him having access to our warranty information, we decided to wait until early monday Morning for the office to open and verify the warranty instead of paying full price. I put the 1st call in at 8:30. The rep Gloria said that they don't keep that info on file and would not be able to help me. I advised her that I would like to speak with someone who could help me; subsequently I was then forwarded to Wanda in Accounting. Wanda said she couldn't help me either, but would have Rhonda call me back and help me with previous invoices and warranty coverage. After calling two more times and getting Wanda's run-around, finally received a callback from DeLyn. She was the worst out of them all! She had the previous invoice in her hand, showing no charge for warranty work and advised that she would not send out a tech to replace the part because they do not do my routine maintenance and didn't really care that they had previously provided service because I bought the unit from them! They actually sold and installed the AC system in 2005 worth over $8000 and refused to service it or provide warranty work for the Carrier unit because I don't pay them to do my annual maintenance. After being told this (and having no AC for two days) I was pretty upset. DeLyn continued to say that if I didn't calm down she would hang up on me! I have never felt so disrespected and had such horribly unprofessional customer service as bad as I was provided by this local ARS Will Fit It Rescue Rooter company. I did get my AC capacitor replaced a couple of hours later by a great AC company out of Converse, Tx. They had no problem with letting me know that the manufacturer provided warranty information for services online and did not need any original paperwork either. Imagine that! Buyers beware! Very Unprofessional females work in this office that definitely haven't been skilled in the concept of what great customer service really is. Sometimes the customer really is right! Don't use Will Fix It; they're worthless! more

We have used Will Fix It services for the past 6 years and have been very satisfied. For the past 2-3 years we have had the same technician service our A/C. He has been extremely professional, honest, courteous and efficient. For this reason we recommend WFI to all our friends and associates. It is technicians like Greg that give WFI an excellent reputation. We will continue to be repeat customers! more

It is with pleasure that I write to express my thanks and appreciation to Larry and Mario for exceptionally accommodating services provided to me. They reflected the highest professional and business expertise. Will Fix It is well served by the endeavors of these two. more

Everything was great! They came to check the A/C and furnace. Everything was fine and no charge was made! more

This review is to express my deepest and most sincere appreciation for the integrity and work performed by one of their workers, Eloy. I first met Eloy in August 2010 when he was the technician responding to an emergency call for water bubbling up from the foundation in my garage. He swiftly and accurately diagnosed the location and cause of the water leaks and listened intently as I explained the chronology of events of unresolved plumbing leaks I had been experiencing since March 2010...as well as my struggles with USAA. Eloy spoke directly to the claims adjuster for USAA and made himself 100% available to me by cell phone for any and all questions or concerns that I might have. more

Permit me to thank you for the work recently performed by your crew at my residence. All involved did their work in a professional, efficient, and timely manner. more

I want to take this opportunity to tell you what a wonderful experience I had dealing with your serviceman. I had some company in for Thanksgiving that complained about my water pressure in the guest bathroom so I called on you. Your secretary sent out an expert to my house that analyzed the problem and gave me a workable solution. I was going to cost me but he worked out a plan that I could work with and all was taken care of within two days. I expect my family back for Christmas and they are going to be so pleased to see the problem corrected. Thank you for having good workers around to help all of us. more