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Businiess name:
Will Fix It
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Review by:
citysearch c.
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Review content:
Our AC capacitor went out on Saturday night. After getting the on-call tech complaining that we were quoted the wrong price for a service call and that we were misinformed about him having access to our warranty information, we decided to wait until early monday Morning for the office to open and verify the warranty instead of paying full price. I put the 1st call in at 8:30. The rep Gloria said that they don't keep that info on file and would not be able to help me. I advised her that I would like to speak with someone who could help me; subsequently I was then forwarded to Wanda in Accounting. Wanda said she couldn't help me either, but would have Rhonda call me back and help me with previous invoices and warranty coverage. After calling two more times and getting Wanda's run-around, finally received a callback from DeLyn. She was the worst out of them all! She had the previous invoice in her hand, showing no charge for warranty work and advised that she would not send out a tech to replace the part because they do not do my routine maintenance and didn't really care that they had previously provided service because I bought the unit from them! They actually sold and installed the AC system in 2005 worth over $8000 and refused to service it or provide warranty work for the Carrier unit because I don't pay them to do my annual maintenance. After being told this (and having no AC for two days) I was pretty upset. DeLyn continued to say that if I didn't calm down she would hang up on me! I have never felt so disrespected and had such horribly unprofessional customer service as bad as I was provided by this local ARS Will Fit It Rescue Rooter company. I did get my AC capacitor replaced a couple of hours later by a great AC company out of Converse, Tx. They had no problem with letting me know that the manufacturer provided warranty information for services online and did not need any original paperwork either. Imagine that! Buyers beware! Very Unprofessional females work in this office that definitely haven't been skilled in the concept of what great customer service really is. Sometimes the customer really is right! Don't use Will Fix It; they're worthless!
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