I want to commend Phil for a great job! I know so many times all you get are complaints, but I wanted to make sure that you knew what a great employee you have in Phil. After our repair, he told us we could take our bill to SAWS and they they might adjust it due to it being so high (we had a realllly bad problem). After he left, we went to SAWS and they said that they would review it, and most likely would be able to adjust the amount we owed. We didn't even know there was anything like that, but thanks to Phil we do now!
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