Will Fix It

Customer service is very important and Mr. Perez gave that service to us. more

South Texas Heat can be a very sticky situation. Imagine the AC stops working for the 2nd time in 3 weeks and a house of 6 members ranging from 3 to 45 are not getting along because its sweltering in the home they spend 90% of thier time in because we are a home school family. This was our 2nd experience with Wilfixit service since 15 months earlier the furnace failed and was replaced by Wilfixit. That experience was tolerable but not enjoyable due to American Home Shield misdirection and just stupidity, but we made through that one. This time the AC fails and Wilfixit makes a correct diagnoses right off the bat. Unfortunately AHS again is not providing very good customer service and Willfixit as the onsite installer is caught in the middle as it usually happens becuase they are the face the customer actually sees they had to make good on the services of getting parts on a Saturday and getting the repairs done by noon. After a somewhat calm conversation with a manager level the day before which parts were available locally instead of having them shipped in Wilfixit did what customer service is all about. Get the job done and make the cusotmer happy. I am also in customer service for 25 years and you don't find the dedication from the techs involved (man of his word) to the management to satify the customer. Great job Willfixit. My hat is off to you .. I will recommend your services to my Freinds... TM. more

We recently purchased a home in the Stone Oak area of San Antonio. Although the home inspection turned out positive, we purchased during the ""air conditioning"" season. When we turned over to use the heating unit, it was inoperable. Luckily, we have a home warranty. We called the warrany company, another firm was sent over to diagnose the situation (for a fee) and found out that the thermostat that was installed by ""Will Fix It"", was incorrectly wired, and because of this the wiring was ""fried."" We spent over $300. to replace the thermostat and redo the wiring so we could have the situation corrected. Our warranty company would not cover the repairs due to a clause absloving them of the cost due to ""incorrect installation."" more

Water backed up in the main shower and toilet, washing machine overflowed. Called Will Fix It, they said they would be at the house between 8-12 the next day. The Technicion showed up at 8:00 on the nose. He fixed the problem and was very informative and courteous. Will use them next time. Pros: Knowledge and service by Technician more