West Herr Toyota Scion of Orchard Park

Staff is unkind nothing like television ads. They care nothing about getting you or keeping you as a guest. Never was treated in such a matter in which the service manager asked me too stay away. I referred people to them and bought a truck and a car brand new off the lot. Well he was right never again. Sad situation with the management team there. So disappointing... more

I just leased a 2011 Toyota Camry and Derek made it an easy process. He was very knowledgable about the vehicle and helped us with any questions we had. He was also very patient and friendly. I liked that he stressed calling him if we ever have any problems with the car or just have a question about it. I use to work at Wegmans and I have seen good customer service and bad customer service. Derek had great customer service. You can tell that he wanted to make me happy. This was the first car I have ever leased from a dealership and couldn't imagine going thru any other place. From the atomosphere to the people that work there I was very satisfied. The experience was actually enjoyable. I recommend this dealership and salesperson to anyone looking for any car, even if its not a Toyota Derek will help you out. more

Here's to Roy Brenner and Carley Balla from West Herr Toyota of Orchard Park. I've never posted a review before but this man and his assistant took care of us. He went out of his way; above and beyond. We took over a week and looked at 4 models and 7 or 8 cars. He had Carley bring us cars from other lots. We took cars home; we had one over the weekend. He had Carley bring us a car at home because we couldn't get to the dealership. He had Carley drop our new key off at our house after we had the new car. He matched a financing rate we were offered by our insurance company even though our credit rating wasn't top notch so we could get a lower payment. He never pressured us; we eventually went with a lesser car. I know it's his job but still; I can't say enough good things about Roy or Carley. If you're ever looking to buy a car, Roy Brenner and Carley Balla are the team to go to. more

I went to West Herr Toyota of Orchard Park to buy my first SUV. I had been to many of the dealerships in the WNY area and did not feel that the selection and service were acceptable. We went to the Toyota/Scion dealership and a salesman named Brad Taylor greeted us there. He immediately made me feel comfortable, (which I never felt with ANY other car dealership), and mostly was not pushy! I honestly had NO idea of what I wanted in a car and Brad spet all day carting us around to other West Herr dealerships to see cars that I was intersted in but were not on his lot. I never had to stand and wait outside once, the service was so quick and everything seemed to be prepared before we even got there. My boyfriend liked him so much he ordered a brand-new custom-made Chevy Silverado from him because he liked Brad's service so much he wanted him to be his salesperson even though Brad is from Toyota. It was getting late so we told Brad we would be back the next day. I told him that I saw a Nissan Rogue on the web that I'd like to check out and when we arrived the next morning he had it driven to the Toyota dealership and it was already running. I liked the Nissan and purchased it that day. Unfortunately, about a week later I realized that I felt more comfortable in a larger sixed SUV and wanted to see what we could do. THANK GOD for West Herr's 30 day excahnge policy! After another couple days of looking and actually having an overnight with a couple cars I decided on a 2009 Toyota Highlander which I love! Brad called us before we even got home to see how it was driving and that we were satified. He also gave my boyfriend updates on his truck almost every day. Now we both have our new cars and we could not be happier. The service at West Herr cannot be beat. From Brad's assitant Craig Cipolla, to his manager Peter Paganelli, and the finance department manager Ed Wagner everyone helped along the way with a smile. We were probably some of the most time consuming people ever but they really went above and beyond! more