I went to West Herr Toyota of Orchard Park to buy my first SUV. I had been to many of the dealerships in the WNY area and did not feel that the selection and service were acceptable. We went to the Toyota/Scion dealership and a salesman named Brad Taylor greeted us there. He immediately made me feel comfortable, (which I never felt with ANY other car dealership), and mostly was not pushy! I honestly had NO idea of what I wanted in a car and Brad spet all day carting us around to other West Herr dealerships to see cars that I was intersted in but were not on his lot. I never had to stand and wait outside once, the service was so quick and everything seemed to be prepared before we even got there. My boyfriend liked him so much he ordered a brand-new custom-made Chevy Silverado from him because he liked Brad's service so much he wanted him to be his salesperson even though Brad is from Toyota. It was getting late so we told Brad we would be back the next day. I told him that I saw a Nissan Rogue on the web that I'd like to check out and when we arrived the next morning he had it driven to the Toyota dealership and it was already running. I liked the Nissan and purchased it that day. Unfortunately, about a week later I realized that I felt more comfortable in a larger sixed SUV and wanted to see what we could do. THANK GOD for West Herr's 30 day excahnge policy! After another couple days of looking and actually having an overnight with a couple cars I decided on a 2009 Toyota Highlander which I love! Brad called us before we even got home to see how it was driving and that we were satified. He also gave my boyfriend updates on his truck almost every day. Now we both have our new cars and we could not be happier. The service at West Herr cannot be beat. From Brad's assitant Craig Cipolla, to his manager Peter Paganelli, and the finance department manager Ed Wagner everyone helped along the way with a smile. We were probably some of the most time consuming people ever but they really went above and beyond!
more