Wentworth Chevrolet Co

I chose to go down to Wentworth Chevrolet because they had a really great rating on Yelp and I thought they would be good guys to work with since I was planning on buying my first new car. Mitch was my salesman. He and all of the guys there were really nice until they found out that I didn't have a extensive credit history and a 9-5 job. I told them that I was self-employed and that I worked out of my home selling bodybuilding supplements and they looked at me as if I was lying. They even went as far as telling me to sit on the other side of the dealership so their finance manager could call me and act like he was calling from the bank on a Sunday afternoon. The funny thing is, I actually thought it was a phone call from the bank until my salesman came over and told me that they couldn't do anything for me because the bank was closed, oh I replied, "" Someone from the bank just called me, I am confused."" He replies back, ""oh really... they must be working fast"". At this point I knew these guys thought I was a drug dealer or something, wrong! If they would have asked me for my bank statement to my business account they would have saw that I actually own a legit business, hell, all they had to do is Google Fittagious LLC and check the Oregon business registry. To make it worst, they said they would call me Monday and they didn't even have enough integrity to call me and tell me they couldn't get the deal done. The funny thing is I was willing to put down 7-12 thousand dollars on that ashen grey metallic Camaro! \r \r After not hearing from them, I went down to Alan Webb Chevrolet in Vancouver, Washington and they were able to get the Job done for 11.5 thousand down. They're rock stars over there and true salesmen who understand that the sales process is something you do for people and not to them. \r \r Wentworth Chevrolet, you guys are the epitome of corrupted salesmen. Being prejudged is never a good feeling when it happens to a man or a woman. I hope you guys grow up one day. more

I found my new vehicle online and immediately called Wentworth Chevrolet. I was connected with an awesome Saleslady who was so sweet and super helpful! I instantly felt comfortable talking with her. We traveled six hours to get our vehicle and it was well worth it! The entire transaction was smooth and quick! Our vehicle turned out to be everything she described and more! I love my new vehicle and recommend Wentworth Chevrolet! We would definately travel the six hours again to purchase there again! more

I had a terrible experience with the service department. If you are looking for POOR SERVICE this is the place to go. I can't speak for the quality of the technicians but the service guys on the front line were horrible. more

When I went to Wentworth Chevy, I had been to about six dealerships already. I am a 24 year old woman, first-time car buyer, and I knew what car I wanted but don't have a great knowledge of cars overall. Once the car salesmen at the other dealerships got wind of this, I found myself being presented with price options $10,000 above what I was looking to spend and when I asked about lowering the price, I was told it wasn't an option. I felt intimidated and taken advantage of in these places. more

It was freezing but dry when we began a trip to Olympia last Thanksgiving in our 2010 Outback which we had purchased new and had routinely serviced at Wentworth Subaru in Portland. As we drove north it began to snow. Deicer had been applied to the freeway and soon the windshield was covered with spray. When I pressed the windshield washer nothing happened except that the windshield wipers smeared the window up so bad I had to pull over. I checked the windshield washer tank and the liquid was frozen solid. I immediately called Wentworth's Subaru's service center and was connected to Able. Able told me that it was common that windshield washer fluid freezes up and that the warmth of the motor should heat the tank up shortly. I asked why the service department hadn't used a deicer, since we last had it serviced in October. Able told me that it would be too expensive if they used deicer in all the cars that they service. Unbelievable answer and unacceptable service. Made me wonder if new o more

I just bought a goregous trade-in vehicle at Chevy Wentworth and it was by far the best experience. I had shopped at a number of other dealerships before going here. Their staff was incredibly friendly, kind and the most non-pushy we found .And the vehicle was actually very fairly priced and under what I had found at other dealerships, etc. I cannot say enough good things about my shopping experience here. more

I went here after a horrible experience with Carr Chevy. They didn't have exactly what I wanted but ended up having a similar cobalt with more options for less (cert used). They were not pushy at all and gave me time to figure out financing and what exactly we wanted to do. Even if I decide against this car, I will DEFINITELY purchase a car from them in the future. The sales guy, manager and finance guy were all really nice and very patient (thanks to other dealers, I've been over skeptical of ALL dealers). If you're looking for something, new or used, these guys are awesome! As my sales guy (Anthony) said, buying a car should be fun and exciting...they definitely do their best to make that true! Thx guys! more

Had a small problem w/body shop but the GM stepped in and took care of it at my request. Very impressive customer service! Pros: customer service more

I went to wentworth to try and purchase a used subaru and was utterly shocked at how rudely i was treated. I also had to explain to the salesmen the significance of certain parts of the car. Then when it came to price, they were going to give me very way back of book for my trade, and then charge me 1000 over the retail of the car, that was by no means in excellent condition. Steer clear if you are looking for a pleasant buying experience Pros: none Cons: Pushy salesmen, overpriced cars, not very knowledgable more

They always go out of their way to service my car. I trust them and it makes it easy to maintain my car when I trust the staff. They do a good job. Pros: Helpful Cons: Dealer Prices more

I have bought cars in the past in which the experiences were awful. Lawrence Clapper in the internet department, gave me the best transaction I have ever had. He gave me a very fair price for my trade in and I was able to get a reasonable price on the 2009 Forester. I would definitely recommend this dealer and suggest that you ask for Lawrence Pros: fast and easy transaction more

This dealership has a solid repair shop when it comes to our company vehicle however, we have yet to escape the billing office for less than 500 dollars no matter how insignificant the initial problem seems to be. more

Even though they didn't sell me the car, I assumed that I will get the best Subaru maintenance on my Legacy at a dealership's service center. It wasn't until I had a 40something month service that I questioned their service. The phone quote was for a $600 service, and the bill read almost $200 more than that. On the verge of my tears, Wentworth dropped the bill by $100. I appreciated their responsive to my claim that I was misinformed. But the experience left a bad taste in my mouth, and the next day, a nail in my tire that they fixed free of charge. Four months later, I make an appointment for an oil change and find out it will cost $60 to put my snow tires on. Les Schwab will do it for $50, but since I was already going to be there might as well have Wentworth do it. So, imagine my frustration when I got the bill and it was $20 over what I was quoted on the phone. Again, they reduced the bill based on my claim. I appreciate their courtesy, but am ANGRY that for a second time I was mislead by the service department's pricing. And I think it's strange that their cashier and service department have different estimates. more

The most agonizing, deceitful, borderline criminal service department I've experienced. Never go here! Completely uncooperative. Poor workmanship. Irresponsible behavior when they are trusted to repair an item i depend on to keep my family safe. The details are too many to list in this forum. Pros: none Cons: Unprofessional, rude, uncooperative, rip off more

After experiencing the most insulting experience at Carr Subaru and not being called back by Royal Moore Subaru. I would never buying an automobile from the Carr Group ever! I was racially profiled by the finance guy before I even started talking about the price of the car. The guy couldn't stop doubting me. I have never felt so belittled in my life! My buying experience at Wentworth was nothing short of fantastic! I highly recommend this place because I never felt pushed or taken. I ended up paying a lot lower than I had projected to pay. That's always a bonus. The experience was so good that I would never buy a car anywhere else! Pros: Ambience, Knowledgeable Staff, Honesty Cons: None more

Took my '99 Forester in for an oxygen sensor to be replaced. They wanted to charge me a diagnostic charge even though I knew what the problem was beforehand as I have my own code reader. The serviceman grumbled and went to talk to a mechanic. He then quoted me $150 for the part and $130 for labor for a total of $280!! I declined their services as I thought the price was outrageious maybe they inflated the price in order to get the "diagnostic charge" one way or another. I have searched around and just discovered the oxygen sensor lists at Mike's Auto Parts for $103 and they sold it to me for $63.99. I changed it in the rain and it took me, at the most, 15 minutes using a crescent wrench! I just saved myself $216.00!!! The check engine light is off and is staying off. Yippee!! So listen up all you Subaru owners. I would highly recommend you purchase a diagnostic tool (approx. $40.00) and if you get a "check engine" light and the code reads: PO136, Bank 1, Sensor 2........this is your chance to save big. Take my word for it, it's an easy fix. Pros: Hmmmmm....... Cons: Long waiting lines, inability to talk to service people on the phone, treated skeptically when you want a specific task performed more

I recently purchased a new 2007 Avalanche and talk about great service the sales staff is knowledgeable and very helpful! They also made the car buying process very easy with no pressure. They got me the exact Avalanche I was looking for and when it got in it was cleaned and filled with gas right on time. I would recommend anyone in the market for a new Chevrolet or Subaru to go to Wentworth Chevrolet! Also after owning my vehicle for 9 months now I would also recommend there service department! Pros: Easy to deal with Cons: None more

I recently wanted to purchase a new 2008 Impreza. I did internet price quoting in hope to avoid some of the shady tactics car salesmen use. Wentworth quoted me an excellent price on the car. So, I go up there and test drive the car because the internet sales manager was "too busy to help us." Then we end up wasting time waiting for him and finally working with a middle man. Then they go through and elaborate delaying tactic to get us to stay there. They never quoted us a price on our trade in and finally the internet manager comes and tells us that he quoted us the wrong price for the car we were quoted on and that they can't honor the price. We ended up wasting half a day there because they wanted us to get so deep in the process that increasing the price would have not have been a deal breaker. Pros: Starbucks Coffee Cons: Service, Salesmen, Car Selection, Shady tactics more

I stated talking with a sales guy at wentworth a few weeks ago about wanting to buy a subaru. I told him my price range was up to 5000 and no more but he tried to talk me into a $10,000 car instead. I've been doing a lot of searching lately so I knew the price he was giving me was about double. I asked him if I brough him comparison quotes, could he lower the price? He said to send everything over and I did, about 9 quotes for the same car between 4500 and 5500. And guess what? I haven;t heard anything since. I even gave this guy the benefit of the doubt and sent him another message to check on things but received nothing back. Well, not nothing, they keep flooding my e-mail with spam. At least I found out before they got my money! They're almost as bad as Carr!!! more

I drove by wentworth and saw an SUV that I was interested in so I hopped out to look and after about a twntyfive minute wait for a salesman (I should have taken that as an example of their how customer service works, but I wanted to see about this suv, so I let it slide). I finally got to see the truck Pros: none Cons: If you like to be lied to right to your face, this is the place more