UPS Store

I wouldn't recomend this place to my worth enemy. The middle easter lady at this place, needs to learn how to take care of customers. I had the worth experience ever at that place.. I clicked on one star review cause I had too in order for you'll to see this. more

Wow, I have already almost a year with a mail box on this place. The customer service is awful actually they don't know the meaning of that word. I was paying my box, month by month with my debit card. I authorized then to make the payments automatically and they charged me 3 month together, when I called was no apology or anything was just a guy saying that was easy to charge it in that way and they thought that was I wanted... Really? I keep the box because all my mail and important info is forward to that address. I changed my card and three months later on January I came from vacation on the 4th and when I went to check my mail my box was close... Ok I made the payment (I do not understand how they lock the box of a customer that have almost a year with them for three days due, but is ok I can try to understand that part), then on the 13th my box was close again and I couldn't go until the 17th because I work during the day... They were returning my mail, etc because ""I didn't pay my box""!!!! Really!?!??!?! That s ridiculous! I show them my receipt and they open the box again... On the 25th MY BOX WAS CLOSE AGAIN and was until today that I can talk to then by phone and they said with attitude that they do not received a payment from me since September and they decide to terminate my box... REALLY?!?!?!?!?!? This people is beyond ridiculous! more

I started shipping with the UPS Store on Fry Rd about a year ago for my small business. I had tried several stores prior to this one, and was less than satisfied with all of them. The employees at this store, however, have always gone out of their way to accomodate any need that I have. I have to be totally honest and admit that there have been a couple of times that it seemed to take forever to get out of there, but the spectacular service I have received had far outweighed the time factor on these few occasions. With the exception of an occasional stop at the Post Office, they have all my business. Pros: They are flexible, and go out of their way to accomodate their customers Cons: UPS is not the cheapest shipper, but that is the company, not this store. more

As Mail Box Etc, this was a good company, now as the UPS Store it gets a poor rating. Very poor customer service, employees made excuses for lost shipments, I thought the store being busy was a good sign, but I was wrong they were only disorganized. They offer too many services and have no real training to handle the demand. I can only hope other locations are better. This company put a real damper on my Christmas! Avoid at all costs! Cons: Under staffed, Rude Customer Service more