I just tried this place out after reading the reviews here, and was very happy with Sue. She's the only one I interacted with, so I can't speak to the helpfulness of the rest of the staff, but I loved her. I usually have a hard time getting someone to really listen to what I'm saying vs. what they THINK I should be saying. I like a sort of cross between a pixie and a super-short graduated bob, with tons of texture, asymmetrical bangs and a few longer strands here and there. I have super-thick hair and a rather odd natural hairline that most stylists don't want to deal with -- they want to either shave the nape of my neck to the skin with the clippers or try to convince me to grow the hair there out longer than I like.. Sue gave me exactly what I asked for on the first try, and I couldn't be happier with my hair. She's not a big conversationalist, so if you want the ""girlfriend experience"" you might want to try someone else -- but I'm looking for good hair, not a new best friend.
I have no idea what the person who was complaining about the goth decor saw -- sure, there are black accents, but that goes for the vast majority of salons out there. The decor is definitely more Kirkland's than goth.
PROS: Sue listened to what I wanted and gave it to me. I got an appointment quickly, was seen on time, she didn't try to ""upsell"" me into more expensive services, and most importantly, I LOVE my haircut.
CONS: No footrests on the chairs, so average-to-short ladies feet will dangle. Their credit card machine doesn't let you add in the tip on your receipt; you have to tell them how much you want added on there before they swipe it...and since it's your stylist that's the one ringing you up, that all seems pretty awkward to me.
more