Tranquility Spa Inc

I did NOT have a good experience with this place. The people were rude and disrespectful. With so many other great spas in the area I won't be wasting my time or money with these people again! more

I recently had a massage and facial at Tranquility Spa. My friend recommended that I go to Tranquility. I had the best massage ever from a therapist named Alicia. The facial was also great with the exception of the room being a little cold, but Terri the estatition turned on a space heater to accomidate my needs. I will definitely go back. I highly recommend the steam room. It is strong and really loosens you up for the massage. more

they give a good massage but its a bit pricey and the atomosphere is like a gym rather than a spa. as far as the massage, it was great more

I have been going to this spa for 15 years. When a new spa opened in the area, I tired it, but the therapists were not great. Tranquility has had the same massage therapists for over 15 years - the experience shows and I just had the best massage by Carmella. I also had a sea salt body scrub - wonderful - and asked the front desk to get me some breakfast from Panera, next door. They were quite nice and would not even accept a tip for going outside for me. I do not understand the other comments on this site. Any time I had a minor issue - such as needing a bigger robe - it was taken care of. The most important aspect of a spa is the therapists, and Tranquility's are top notch. more

this place is somewhere i will never go to again. when i walked in, there was a lady claiming she was going to sue the person who did her facial because her skin was burned and another lady outside warning me not to go in..... I tried to cancel my massage after hearing this lady and i was very honest about why, and despite the fact that they should have been embarrassed and just let me go they refused without charging me so i stayed and as predetermined i had a young girl who was practically out of school, she talked during the massage and it felt like i was getting a massage from my spouse. terrible. more

I recently went for the facial and swedish massage package and it was amazing! It was my first time getting a massage and i really didn't know what to expect and was nervous but the staff made me feel very comfortable. I will definately be going back again! more

I visited the spa for 3 treatments and when I arrived and requested my massage last they told me that I could not have the order that I prefered because they were fully booked. The staff did not even attempt to accomodate my request. When I suggested that maybe the staff should ask for preference when the appointment is booked, the manager was very indignant and unresponsive. I did not feel like a valued customer. I left and wrote to the manager who said sorry we were busy and if my staff do not ask, for your preference, you the customer have to ask them. They have no clue about good customer service. If this was an indication of the service that I would receive, I knew that it would not be relaxing at all. I will never go back, nor refer anyone there. more

I must say, this is the best spa I have ever been too !! I went there yesterday 2/22, and had the best massage of my life. Everyone was so nice and sincere. I didn't know really anything about spas but the front desk was so helpful. Even the people downstairs greeted me with kindness. As I checked out though, a man came in complaining how he wanted his money back because he had a horrible massage. I found that very hard to believe knowing that everyone was so great there! I was trying to pay for my services and he continued to curse and yell. Doesn't he know he was in a spa. I found that to be very rude and it kind of made me tense and ruined my relaxation. I felt so bad for the girl at the desk, she was only a receptionist what could she do. I would of called the security or something because this was a mad man!!! But overall I had the best massage ever. That was the only thing that ruined it. KUDOS to TRANQUILITY SPA for giving me the best experience I have ever had!!! more

I have actually been to this spa several times as a result of being given gift certificates. (Once at their previous location and twice at the current location). The first time I was shorted time on my deep tissue massage which was more like a swedish massage...was not compensated for the unsatisfactory service. The second time, I scheduled a swedish with reflexology. First, the therapist was misinformed about what services I purchased and kept insisting I was wrong. That set the tension up a notch. Then, he forgot about the reflexology...clearly because he did not know how to do it...when I brought to his attention that he forgot about it, he proceded to rub my feet in a very basic way. He had no idea how to do reflexology! The third visit was another tension filled massage. The room was too cold and the therapist worked too fast and was obviously preoccupied with something on her mind...felt a total disconnection. None of my comments or complaints was ever addressed by management. The most I got was an "I'm sorry" from the girl at the desk...who was more concerned about going back to her personal call on her cell phone. All of my friends & family know to never purchase a gift certificate from this spa ever again. more

Just this week I redeemed my Spa Finder gift card at Tranquility Spa. I got a facial that made me look and feel amazing! I look forward to going back there to get other services! From what I've heard from other people, this spa is the best Westchester has to offer and I agree 100%! more

this spa is tucked away on central ave and when you walk in its an oasis in the middle of urban life. but dont get excited, it looks pretty but the customer service is horrible. they were so loud upstairs that you could hear everything when you were in their silent waiting room downstairs. i dont want to hear about the staff's personal lives! then, my masseuse arrives to take me for the massage and she was so apathetic about it and didnt care about what she was doing at all! the pressure, if she hurt me, if she was working out any knots etc. and she just flopped my limbs around like steaks. so i paid, left and then i was like you know what i should complain because its a fair amount of money for poor service. so i did, and she took the names and my info and said she would look into it and call me back, which she never did. so i dont know what happened in the end. DO NOT GO HERE! more

I had my bachelorette party there with my friends and the mothers. It was exactly what you need before the big day. My mom and mother-in-law are already planning when to return. It was the only place I found that could accomodade the size of my group. We all left feeling "Tranquil"! more

This was my first visit to the Tranquility Spa and it certainly won't be my last. I'm so glad that I found a place that caters to my needs for stress detox. Let me begin by commenting on the ambiance of the Spa, simply, tranquil and inviting. I received three services during my first visit and I must say that the Deep Tissue Massage was awesome!, the European facial was really great and the Seaweed Full Body Wrap was very pampering leaving my skin feeling brand new. Overall, this Spa is very clean and I will definitely recommend this Spa to family and friends. more

Large: was able to accomodate a party of 12. Simple, easy check in and out. Stream room was the best. Had snacks and beverages. Could easily make an afternoon out of it. Pros: Variety of treatments and size of facility more

I had a wonderful facial with Anna, she was very proffessional and very knowledgable. She was great!! The front desk was a little obnoxious and can improve a little, but I am definatley going back because of Anna!! Pros: parking great, steam shower awesome more