I have actually been to this spa several times as a result of being given gift certificates. (Once at their previous location and twice at the current location). The first time I was shorted time on my deep tissue massage which was more like a swedish massage...was not compensated for the unsatisfactory service. The second time, I scheduled a swedish with reflexology. First, the therapist was misinformed about what services I purchased and kept insisting I was wrong. That set the tension up a notch. Then, he forgot about the reflexology...clearly because he did not know how to do it...when I brought to his attention that he forgot about it, he proceded to rub my feet in a very basic way. He had no idea how to do reflexology! The third visit was another tension filled massage. The room was too cold and the therapist worked too fast and was obviously preoccupied with something on her mind...felt a total disconnection. None of my comments or complaints was ever addressed by management. The most I got was an "I'm sorry" from the girl at the desk...who was more concerned about going back to her personal call on her cell phone. All of my friends & family know to never purchase a gift certificate from this spa ever again.
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