Toyota of North Charlotte

Great people at Toyota of North Charlotte! Joey bow tie along with all the other Joes that helped me while I was there were really great. Thanks guys for such a great experience. I love my new car! more

Thank you Mike Brown , Jonathan, and Joe Daniels making the process of buying a new 2014 Toyota today. I have never had as easy of a time when going through this process as I had today. I left there with a great assurance that I made the right decision in buying a Toyota for the first time. I have always sought after Chevrolet automobiles until today. What surprised me the most was no pressure to buy just great information that answered my questions before I asked. Thanks again to Mike, Jonathan and Joe.\r May God Bless you!\r Chuck Stewart more

Drema here, December 24, 2013. Just drove home Christmas Eve in my new Rav-4. I came in only to try one out and fell in love with all the folks there. I walked in an met Dominic Paeoli (I'm sure the spelling is all wrong). He took me around until I found one I liked and explained all the features and then I test drove. He was extremely knowledgeable of all features. He then turned me over to Sean who was equally informed in his area, then Steve Gregory, who really explained to me all options available. Finally, I met Jonathan Tatum who polished off the deal. I was extremely impressed with all these folks. Being a widow, I needed all the info I could get and they took care of that with ease. Steve also followed up today to make sure of my satisfaction. GREAT Folks to do business with. more

I just leased a 2014 Camry SE for my daughter and the experience was excellent. First, I was greeted by a young man named Cyrus, who showed me the car, then Brian Doyle handled the transaction for me and then Jonathan Tatum did the financing for me. All three of these gentlemen did a great job today! I had just left Priority Honda because they treated me like they didn't want my business, which really bothered me because I have bought 3 vehicles there in the past 6 years, and I went basically next door to Toyota and they welcomed me and were very professional in every way. I was at the end of a lease on a Honda Accord and they actually offered me $1000 more for my Accord than Honda offered after 3 hours negotiating at Priority Honda. They made me a great deal on the Camry and the entire experience was so much more pleasant. They have a new customer and Priority just lost an old repeat customer with their lack of professionalism today. Thank you, Cyrus, Brian and Jonathan; you three did a fantastic job this evening and I will tell others.\r Hank P. more

I had nothing but great service from the entire staff we met with and who assisted us with our leases of a 2013 Avalon XLE and a 2013 RAV 4 XLE. Love both vehicles! Bernard was our salesman and he was wonderful, showing us the details of each vehicle we test drove. There were so many helping us finalize our selections, handling the lease, the tag, insurance and finance details that I cannot possibly name them all. James Baune (think 007 here), General Sales Manager, helped us determine whether a purchase or lease was best for us. We chose the lease. Regardless of whether you are leasing or buying, I don't believe you will go wrong in going to Toyota of North Charlotte. more

I just bought my second Toyota from Toyota of North Charlotte. The experience was top notch. \r \r Jonathan helped me pick out my car, and he was extremely knowledgeable about the car. Carlos helped with the financing. He got me a great deal. And Joe Daniels helped me get through all the paperwork quickly. \r \r If you want to buy a Toyota, Toyota of North Charlotte is the best place to go. They have the best prices (I did a lot of research), and a huge selection. The staff is extremely friendly and knowledgeable. It's a no pressure buying experience. more

I had an overall great experience at this dealership! Sam Mattson was my sales manager and Kim Veney was our finance person. Both were very friendly, fast, and great to work with! The customer service at this dealership was awesome and their processes for buying a car were very efficient. My family decided it was time for us all to trade in our vehicles. I drove from Raleigh, where I live, to Charlotte, where my family lives, so we could all go car shopping together. My family and I had a HORRIBLE experience on Saturday at Paramount Hyundai of Hickory and I was frustrated and ready to give up on looking for a car after dealing with their staff. Just before I left to drive back to Raleigh on Sunday afternoon, my father convinced me to stop in at Toyota of North Charlotte to give it one last chance.. and I'm so glad I did!! Their staff was knowledgable and helpful and really changed my perception of the car buying process. The Hyundai experience made me think car buying was miserable, but Toyota proved otherwise. Their staff was segmented into different tasks for each part of the process- you work with a product specialist who shows you the features of the car you like, then you work with a sales manager and finance person to finish the process. Everyone was great at their specific role and they all fit together to make the process flow smoothly and easily. We got 3 cars from Toyota of North Charlotte. We leased 2 new, and purchased 1 used. We loved working with them so much that my father went back for another vehicle the next day. Couldnt recommend a better dealership! more

I just purchased my second Venza and fourth auto from this dealership. The experience was pleasant, professional, and fun...something you don't always hear about car dealerships. I have had a long term relationship with Toyota of North Charlotte due to this and the great team that Paul Kramer has put together. When my husband passed away 2 1/2 years ago Paul helped me transition from a huge Tundra and a small sports car into one of the best rides I ever had. He also made a very difficult time much easier as this was a big step for me. I have recommended many of my of my family and friends to check them out and all have purchased from them. Hooray for a business that takes pride in ""going the extra mile"" for their customers. more

I recently purchased a new Prius V from Toyota of North Charlotte. From the initial greeting to the young woman who conducted the test drive to the salesman to the finance team the process was thorough and proceeded smoothly. I showed up at the dealer location on a late Sunday morning and by 3 PM I was driving home in my new Prius V. I began my search the previous day on the internet and the internet saleswoman responded almost immediately with a price that was very competitive and then followed up with an e-mail confirmation and an invitation to visit the next day for a test drive. The overall process was very professional and compared with the best car buying experiences in my life. I look forward to years of doing business with Toyota of North Charlotte. more

I have been coming to Toyota of North Charlotte for almost 6 years and have had two 4Runners serviced here. One of the main reasons I continue to come is the excellent service I receive from Will Gaddy! He is professional, courteous and always helpful. Will Gaddy takes the time to review my cars's service needs and options and keeps me well informed. He is dependable and consistantly provides the highest level of service! more

I recently purchasd a new 2012 Camry SE from Toyota of North Charlotte. The purchasing experience was excellent. Today, I took the car in as a follow-up for a few accessories I ordered. John Ricardo was my service tech. He took care of everything and had me out of there in one and a half hours (compared to the 4 - 5 hrs originally estimated). Keep up the good work TONCH! more

I have been trusting Bryan Sigmon for many years with the service of my 4Runner. He is great at explaining everything about my car in terms I can understand and I always know what repairs will cost before they do them. It's a great service department - I highly recommend them. more

Took my new Highlander for service. John Ricardo, Assistant Service Manager, was the point person for me. He got me in and out just like he said he would. So far, very good, with my dealings with Toyota of North Charlotte. more

toyota of north charlotte in huntersville has a great service department. everytime i go in todd h. has been friendly. i have very little knowledge on auto repair however todd has taken the time to explain in non technical terms what is wrong with my car and how they can fix it. i would recommend todd and the toyota service department to anyone. more

I had some reservations about going to this dealership based on previous reviews but the experience I had there was nothing like the reviews they were all very friendly and knowledgeable I found out was that the owner Paul Kramer that has been here living in huntersville since 2003 and actually came and spoke with me was very friendly and thanked me for my business it is nice to know that the owner actually is a person and not a big corporation like most dealerships are these days I really enjoy seeing people who care about their business more

They always take good care of my car! Josh Eller knows my name when I arrive. He goes over all repairs with me before they are completed. They will even check my tire pressure when the light is on and send me back on my way at no charge! If Josh is not there, some other very friendly person takes care of me. The hours can't be beat. I don't have to leave work early or reschedule my Saturday, just to have my oil changed. more

My family has always owned Toyotas and we are very familiar with the service needed to maintain them. Over the years we have been to a few Dealers in the area for service, and none can beat Toyota of North Charlotte! When you go in for service you are treated like family. The professionalism of all employees, especially Assistant Service Manager John Ricardo, is outstanding. It is so convenient too. They stay open til 9:00 pm for service and 10:30 for sales, who does that! more

Great Service! We have been taking both of our cars to Toyota of North Charlotte for 7 years now. Bryan Sigmon and the rest of the service crew always work around our busy schedules and get the job done right. They are all very professional and courteous. I have brought our cars to independant shops in the past but always found the dealer knows its own cars better than anybody. I highly recommend the Toyota of North Charlotte. more

I have bought 5 cars in the last 8 years at this dealership they have serviced all of them and had to use the body shop on one of them. The dealership from top to bottom has exceeded all of my expectations I every way. From the owner Paul Kramer to the valet in service they are friendly knowledgeable and very understanding of everything the body shop was very fast and efficient and dealt directly with my insurance company even though my insurance company told me to go to an independent I told them I had to go to a Toyota certified body shop to fix my Toyota not a independ more

My brother and myself drove over 150mi to Lake Norman Toyota in Huntersville, NC. My brother had shopped online and found the vehicle he wanted for what he thought was going to be the price he wanted at this dealership. He spoke with a representative before we left on our 2hr trip to the dealership and worked out all the details for a smooth transaction. The sticker price advertised and confirmed by this dealership was $23,795 (again advertised STICKER price). Once at Lake Norman Toyota we test drove the vehicle and decided to purchase it. My brother brought a CERTIFIED BANK check for the total amount and was willing to pay for the vehicle on the spot. The dealership did not come off their STICKER price whatsoever to make any kind of deal with us. We decided that we would buy the truck despite this. After tax, tag, and dealership fees the dealership wants $25,117 for the truck ($1322 MORE THAN STICKER PRICE). The dealership will not negotiate whatsoever to attempt to meet our $24,000 budget we had set prior to coming. Furthermore the sales and financing people are being arrogant and complete jerks. So we give the deal some thought and decided to go home without the truck. A financing guy chases after us out the door after us telling us he can give us the truck now for $24,400 and lures us back into the business. Once back in we take another look and realize that the truck does not have floormats (a $159 option listed on the sticker). We advise them that we will not pay $159 for floormats that are not in the truck. They agree and give us another price of $24,350. We are beginning paperwork to buy when the guy states he's not going to give us all the price of the floormats and only half of the price of floormats off ($76). Why should we pay for half of floormats when we're getting none? Now we're back at $24,426...no floormats. Fifth time price has been bumped up. Then he demands a Credit Application despite us having cash. We left. Advise, DO NOT BUY FROM THIS DEALER Pros: Good selection of vehicles Cons: Horrible customer service. Financing people openly lie and play too many games. more