I had an overall great experience at this dealership! Sam Mattson was my sales manager and Kim Veney was our finance person. Both were very friendly, fast, and great to work with! The customer service at this dealership was awesome and their processes for buying a car were very efficient. My family decided it was time for us all to trade in our vehicles. I drove from Raleigh, where I live, to Charlotte, where my family lives, so we could all go car shopping together. My family and I had a HORRIBLE experience on Saturday at Paramount Hyundai of Hickory and I was frustrated and ready to give up on looking for a car after dealing with their staff. Just before I left to drive back to Raleigh on Sunday afternoon, my father convinced me to stop in at Toyota of North Charlotte to give it one last chance.. and I'm so glad I did!! Their staff was knowledgable and helpful and really changed my perception of the car buying process. The Hyundai experience made me think car buying was miserable, but Toyota proved otherwise. Their staff was segmented into different tasks for each part of the process- you work with a product specialist who shows you the features of the car you like, then you work with a sales manager and finance person to finish the process. Everyone was great at their specific role and they all fit together to make the process flow smoothly and easily. We got 3 cars from Toyota of North Charlotte. We leased 2 new, and purchased 1 used. We loved working with them so much that my father went back for another vehicle the next day. Couldnt recommend a better dealership!
more