Service was prompt. One of the few companies that was able to come out the same day. The technician was competent and polite. My biggest issue was the pricing. First they would not quote a price over the phone. When the technician was done looking at my water heater, Which need a thermocouple, he open his service book. He explained they charged by the job and this job fell in to this category. The page had several listings on it which I did not get to read.
He finished the service and when he was preparing the bill an additional travel charge was added. When I questioned the price he just took off the travel charge. It was all very shaky and made me think that the price was what ever the technician thought he could charge. I know I could have said no to the service but we we without hot water and other services were stating several days before service. I am not sure I would recommend TMI based on their sketchy pricing.
RESPONSE FROM Total Maintenance, Inc.:
Thank you for your business and for the valuable feedback. We are happy to hear that you were pleased with our timely service. We agree, it is expensive to hire quality service people who have been highly trained, drug screened and background checked. We are proud to offer a 100% satisfaction guarantee and full warranty on all of our work. Again, thank you for your feedback and your business.
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