Thompson Plumbing, Heating & Cooling

Everything went well as I expected, having had other work done by Thompson more

Very courteous and polite. Keep up the good work more

Thompson Plumbing Heating & Cooling did such a great job today! Ted came for a furnace tune-up and Mike was here for a plumbing tune-up on 1/13. They were both very well mannered and they are very nice young men! I?ve requested that only Ted work on my furnace in the future because he was so nice, professional and I felt safe having him in my home. Thompson Plumbing Heating& Cooling is the only HVAC & Plumbing company in Cincinnati that I will ever call! more

We had a furnace problem and we called Thompson. The techs that came out to our house were very efficient and on time. We are very satisfied with Thompson and would recommend them to anyone. Thank you. more

Nick did a great job on! He was smiling, shook my hand, gave prices in writing and went to work quickly! My air is working great now! I joined the club and am extremely happy with the service. Great job Nick! more

Ted did a great job for me today. He's a great employee and Thompson should be proud to have him. Thanks again Ted! more

Evan, from Thompson, was at my house today from 1:30 p.m. to 5:30 p.m. replacing my furnace and air conditioner. This was a big decision for my husband and I. We had two estimates and Evan made it easy. He talked to us in layman's terms and now we are ""Thompson people"" after being with another company for 19 years. more

We are new to the city and our heater went out on Sunday. I had seen the Thompson ad in the Sunday paper and called. I could not believe they actually answered the phone and were ""open for business"" !! Their service man Steven was to our home in less than an hour. He was very clean cut, used a carpet at my door and put booites on to protect our home. Steven got right to work seeing what was wrong and found the problem in a jiffy. He then quoted me what was necessary and He ""actually had the part on his truck"" We were back up and running in no time !! I have never had a service company do what Thompson did, ever. These guys are great ! Our tech Steven was a real gentilman in our home and I learned that all Thompson people were drug free and criminal background free. Steven is also a veteran of our Armed Services and he explained that Thompson had just donated over $20,000 to the Disabled American Veterans. My husband served in Vietnam and a company who supports these heroes is truely outstanding. Anyone needing service should call Thompson. I wish all companies were as reputable as them more

Derrick is a fine representative of Thompson Plumbing Heating & Cooling. He was courteous, respectful and answered all my questions. A fine, young gentleman! more

The crew from Thompson Plumbing Heating & Cooling gave me a very clear and concise explanation by the initial sales call rep about my problem. The technicians were very thorough and each to approach with any and all my questions. Best part of all, is that they take pride in their work. more

I enjoyed your commercial and your donation to veterans. My husband is a retired veteran. I find no room for improvement on our job. The service men were on time and explained everything to us. ? more

I had the furnace checked on December 23 and they came back and installed a new on on December 24. What great service! more

They did a great job and left my home cleaner than when they arrived! It was a very pleasant experience. Everyone was friendly and professional. more

I was very impressed with Thompson Plumbing Heating & Cooling. They were very informative and friendly. They definitely have their act together. more

The techs at Thompson Plumbing Heating & Cooling did an excellent job and worked hard for 10+ hours. Ken Stoll is a very knowledgeable sales tech who answered all our questions. Thank you for your service and kindness! more

Thompson installed a completely new high efficient heating and cooling system with programmable thermostat. I bought the highest energy efficient system they had. I also replaced the water heating with a high efficiency one. They also cleaned my air ducts. Over 2 days they did a very thorough job. Over a two day period the roughed in a temporary system so I had heat since it was still winter. Then they came back the next day and finished the job including installing the air conditioning unit including the unit outside. They also replaced the hot water heater, have ma new humidifier since I spent a ton of money. Then I had my air ducts cleaned by them later. They were very professional, very punctual adn left a very clean house afterwords. so far I have had no issues with the system including the air conditioning unit not that it is summer. I have saved quite a bit of money on my heating and cooling bills as promised. I also got back $300 in energy credits from Duke plus will be eligable for a energy tax credit on my taxes next year. They did a really good job follow up by making sure I was happy with my system, Could not have asked for anything more. more

I think Thompson did a great job. I had a man out to fix my furnace because I did not have any heat. Thompson was there in the same day, wore stuff on their shoes to protect my floors, was very friendly and helpful and explained everything to me. more

I wanted to thank Evan of Thompson. He went out of his way to help me over the phone and answered my questions in a timely manner. I really appreciate his help! more

When I needed my furnace fixed last year these guys were on the job. Delhi Heating and Air works wuick and they wont give you the run around. The pricce they quote is what you pay. The guys are nice and considerate. They work cheaper than any other place as well. They offer 24/7 service. more

Sure wish I could give negative stars. Our old A/C unit was having issues and was in need of replacement. I called Thompson because of what seemed like a good rep, but now I know it was just slick marketing. The pushy salesman showed up a little late, but not too bad. Showed us all kinds of models and took measurements of the house. We spent about $6,000 on a Heil brand. The installers showed up nearly 90 minutes late, making me in turn late for work. I had my dad stop by so that someone was there during the install. Apparently, they had no questions as no one called me during the day. Arriving home, I found a messy laundry room and outside work that looked like it was done by amateurs. At least the house was cooler. The issues started not long after and I attempted to contact them. No one every followed up with us on the install nor contacted us about our issue. Really? No customer survey after spending 6 grand. What??!? It wasn't until recently when I flamed them on Twitter that I actually got their attention. Schedules finally meshed enough to have them send a tech out yesterday. Yep, he saw the same thing I did. A/C comes on, temp goes down one degree in the room, but the thermostat reads a degree higher. That's issue number 1. The second issue is that they installed the heating side for an electric furnace, we have gas. That possibly explains the lower heat we experienced last winter. The tech says the thermostat needs to be replaced (no kidding), but he doesn't have one left. (Ok, why are you here if you don't have parts???) He asked when someone else could come out. Sure, tomorrow at 4:30. Well, it is almost 5:30 and no tech. ****** UPDATE ******** I'd love to say they've fixed my problems, but they just can't help but continue to screw up. After the thermostat was finally fixed by the over an hour late tech AND I told them to never call me again, I get a sales call today (28 Apr 2011) on my cell phone. It is against the law to make such calls without permission, plus I already told them to not contact me. Just more examples why they totally fail at customer service. Now to save up for a new A/C unit as this one can't keep the house below 80 in the summer. more