My father's air-conditioner quit working & we called Thompson. They came out & replaced a part. The air-conditioner quit again & they came out & said we needed a new compressor & it would cost $7000 to replace. I felt this was unreasonable so we cancelled the installation. We called someone else & he had to replace the same part (which was made in 2004 & burned out). He replaced it & the cost was $139. My father is 85 years old & trusted the person that came out & told them fine, do what needs to be done. When I found out, we cancelled the call. I feel they are taking advantage of a senior citizen that trusts what they say to be true & we will never do business with this company again. I am very disappointed with this company.
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