Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Thompson Plumbing, Heating & Cooling
|
|
Review by:
citysearch c.
|
|
Review content:
Sure wish I could give negative stars. Our old A/C unit was having issues and was in need of replacement. I called Thompson because of what seemed like a good rep, but now I know it was just slick marketing.
The pushy salesman showed up a little late, but not too bad. Showed us all kinds of models and took measurements of the house. We spent about $6,000 on a Heil brand.
The installers showed up nearly 90 minutes late, making me in turn late for work. I had my dad stop by so that someone was there during the install. Apparently, they had no questions as no one called me during the day. Arriving home, I found a messy laundry room and outside work that looked like it was done by amateurs. At least the house was cooler.
The issues started not long after and I attempted to contact them. No one every followed up with us on the install nor contacted us about our issue. Really? No customer survey after spending 6 grand. What??!?
It wasn't until recently when I flamed them on Twitter that I actually got their attention. Schedules finally meshed enough to have them send a tech out yesterday. Yep, he saw the same thing I did. A/C comes on, temp goes down one degree in the room, but the thermostat reads a degree higher. That's issue number 1. The second issue is that they installed the heating side for an electric furnace, we have gas. That possibly explains the lower heat we experienced last winter.
The tech says the thermostat needs to be replaced (no kidding), but he doesn't have one left. (Ok, why are you here if you don't have parts???) He asked when someone else could come out. Sure, tomorrow at 4:30. Well, it is almost 5:30 and no tech.
****** UPDATE ********
I'd love to say they've fixed my problems, but they just can't help but continue to screw up. After the thermostat was finally fixed by the over an hour late tech AND I told them to never call me again, I get a sales call today (28 Apr 2011) on my cell phone. It is against the law to make such calls without permission, plus I already told them to not contact me. Just more examples why they totally fail at customer service.
Now to save up for a new A/C unit as this one can't keep the house below 80 in the summer.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|