Thermal Quality Window & Door

Editorial review from Citysearch 4/11/2013

by deborahw1133115791 at Citysearch Provided by Citysearch

I have used Thermal Quality for several jobs in my home and I am always pleased with the results. Good communication, work is done in a timely manner and their installers are professional and courteous. I highly recommend them to anyone in need of the services they offer. more

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Editorial review from Citysearch 3/22/2013

by denisef1889940369 at Citysearch Provided by Citysearch

I unfortunetly had my doors installed by another company before i knew about Thermal. Thermal was kind enough to come and look at my doors to see if they could do anything for me, AND THIS WAS AFTER MONTHS OF CALLING THE ORIGINAL INSTALLER. Well, when one of the owners arrived he could not have been nicer with a strong knowledge of how they should have been installed properly. He was able to fix the bottom slide lock that keeps people out. I was very much impressed that they would help me and yet they did not ask nor did they say anything bad about the work that was done by the other company. (he did shake his head a few times) but remained very professional. When it is time to do my windows, I will call THERMAL TO BE MY INSTALLLER.\r TRULY A FINE COMPANY. more

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Editorial review from Citysearch 3/18/2013

by heleneb914901742 at Citysearch Provided by Citysearch

Very professional, windows look and work great. They clean up after working and I wouldn't hesitate to refer them to friends. more

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Editorial review from Citysearch 3/14/2013

by frederickd1833225778 at Citysearch Provided by Citysearch

It is refreshing to find a company that still uses craftmen. I have used Thermal Quality over the years at both my home and office. In addition to replacing all of my windows at my office, they also replaced all of my entry doors at my residence. They provide everything you look in a company. They offer great prices; service second to none; a clean work site; great products and are just plain easy to work with. They provide quality with great prices.\r I have recommended them to family and freinds, without hesitation.\r Fred more

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Editorial review from Citysearch 1/29/2013

by frankling1578485025 at Citysearch Provided by Citysearch

A small but annoying problem with the quality of a door they installed more than one year ago occurred. They were responsive and fixed the problem, which re-occurred, and they fixed it a second time. I appreciate a vendor that stands behind its products and work. more

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Editorial review from Citysearch 1/13/2013

by cathyt1096724064 at Citysearch Provided by Citysearch

I was remiss in not thanking Thermal Quality for the excellent workmanship,product quality and overall sales experience during April 2012 on our complete home siding work and installation of new patio, storm and back door. 8 months later, our storm door need minor adjustment and I called back for service work. As with the original purchase, your team was outstanding; courteous, timely with professional follow up. Such commitment to customer care and satisfaction well after the original work was done is rare to see these days. I would not hesitate recommending Thermal Quality for windows - doors - siding work. more

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We thank you for all reviews 11/2/2012

by ThermalQuality at Citysearch Provided by Citysearch

We are truly sorry for the inconvenience to our customers, however, we did not just replace a pane of glass, we replaced the total insulated unit of glass which includes 2 panels of glass and LOWe Argon gas. We have confirmations from the glass mfgr to validate this 100%. This is the very reason that inaccurate internet reviews like this should be abolished. Although the mfgr of this window went out of business due to the economy TQ is purchasing the insulated glass out of pocket and not charging the consumer for the product. In essence, TQ is picking up the warranty for the mfgr. Considering the fact that we are not legally liable to do anything at all, the BBB has commended TQ for such incredible business practices. Moving forward, as of 1/11/12, TQ is personally warranting all parts on all the mfgr's windows that we distribute. \r more

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Editorial review from Citysearch 9/30/2012

by dorothyl1030462423 at Citysearch Provided by Citysearch

The same happened to my husband and I that happend to Buyer Beware and SM. They sold us windows that failed. Furthmore, I wonder how the efficiency of the window suffers since they are only replacing the pane, and not the gas that was between the panes. I won't recommend them. I think people should wait 5 years to write reviews. I would have written the same review as these other for a few years after the install - it wasn't until the seals started blowing right before the five year mark that my opinion of the company changed. more

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Editorial review from Citysearch 9/18/2012

by lindam1088188977 at Citysearch Provided by Citysearch

I used this company approximately 18-20 years ago for replacement windows throughout my entire home. I recently needed a new roof and siding so, while doing a search of businesses, I came across Thermal Quality. Being extremely happy with my windows, I decided to gave them a call. They gave me a great price!!! The work was done in a timely manner and everyone involved was very professional. They did a phenomenal job and I couldn't be happier. I would highly recommend. more

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Very professional, friendly service. 6/5/2012

by donnas1432011349 at Citysearch Provided by Citysearch

Very professional, friendly service. Excellent installation. This is a great company to deal with. I always received a call back and the installer even came out on a holiday. Tony did a great job with the installation and did a fantastic job cleaning up. He even made sure I understood how to work the windows. Thank you again, Thermal Quality. I will definitely give them a call next year for more window replacements. more

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We have used Thermal Quality three 6/2/2012

by CD123 at Citysearch Provided by Citysearch

We have used Thermal Quality three times now - they have replaced almost every window and door in our house. They are reasonably priced, very knowledgeable, and have great quality products. We had windows replaced in a former house by several different companies and always had some problem or the product failed. Not so with Thermal Quality. Everyone in the company who we have dealt with has been very pleasant, clean, and done a great job. It was a pleasure doing business with them. We highly recommend this company! more

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By now Thermal Quality has replaced all 5/26/2012

by JohnI920 at Citysearch Provided by Citysearch

By now Thermal Quality has replaced all of the windows and doors in my house. They came HIGHLY recommended and I have recommended them to many other people. Prices are reasonable, services is timely and efficient, and the products are great. However, the thing that I most appreciate is how they support their products AFTER the sale. I've had a number of minor problems, such as when someone threw a stone a broke a storm window) and they are always ready to service their products, often at no charge. If I had any more doors or windows to replace, they would hear from me right away. more

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Patio Doors 5/23/2012

by HansS350 at Citysearch Provided by Citysearch

The name says it all ""Quality"". The installers did an excellent job,took thier time to do a job right. I am more than pleased with the new patio doors. I recommend this company to anyone who is looking to replace thier windows or doors. more

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Windows just replaced 5/23/2012

by Jzone2020 at Citysearch Provided by Citysearch

I am very pleased with my experience with Thermal Quality Window and Door. I did a lot of research on windows and various companies, and felt that Thermal Quality Window and Door Co. of Broomall had the best product for my investment. They replaced 25 year old wooden windows with vinyl double-hungs. \r \r Mitch and Scott answered all of my questions and made me feel comfortable in my decision. The installation crew of Mike, Doug, Tony (capping king) and Chris was great and did everything correct. I would refer you to anyone. Thank you more

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Thank you again for all reviews 5/22/2012

by TQWindows at Citysearch Provided by Citysearch

We at Thermal Quality are sorry for any inconvenience that our customers are having in regards to replacement glass and appreciate any comments. As stated, which was beyond or control, one of our window manufacturers did go out of business. We at Thermal Quality are upholding our intregrity by putting the customer first and replacing the glass for our customers out of pocket. We only ask the customer to pay a minimal labor fee which is not included in factory warranty. We at Thermal Quality care about the customers needs and our customer's satisfaction is our #1 priority. more

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Thank you for all reviews 5/22/2012

by ThermalQuality at Citysearch Provided by Citysearch

We at Thermal Quality are sorry for any inconvenience that our customers are having in regards to replacement glass and appreciate any comments. As stated, which was beyond or control, one of our window manufacturers did go out of business. We at Thermal Quality are upholding our intregrity by putting the customer first and replacing the glass for our customers out of pocket. We only ask the customer to pay a minimal labor fee which is not included in factory warranty. We at Thermal Quality care about the customers needs and our customer's satisfaction is our #1 priority. more

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I side with buyer beware! 5/21/2012

by Johnsm at Citysearch Provided by Citysearch

I find it funny that the user name of the person who wrote one of the glowing reviews about this company review is ""Thermal Quality"". What a coincidence!\r \r Seals on several of our windows broke and then ""fogged"" up. When we called about them they told us that since the manufacturer they used went bankrupt their was no more warranty. We had to pay to replace the pane on each window and during this whole time the man at Thermal Quality moaned about how much this was still costing him. He then ordered the wrong size replacement pane for one of our Oriole windows so we had to wait over 6 more weeks for that replacement in addition to another one that was broken when they pulled it off the truck the day they arrived to install it. \r \r I have lived almost my entire life in Delaware County and you can bet I will never recommend this company to any person I know. more

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""BEST WINDOW COMPANY"" 5/14/2012

by Thermal Quality at Citysearch Provided by Citysearch

Saturday afternoon I was cleaning my Thermal Quality windows purchased 11 years ago. One of them came out entirely and after trying to put it in and the weather forcase for rain, I decided to call their office for advice. I was shocked to be told that the person I was speaking to would come over and put it in for me. It turns out it was Fran Hefferan the President. What great Customer Service for a long ago customer. I have and will continue to refer friends. THANK YOU. more

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Great company 5/10/2012

by kloss at Citysearch Provided by Citysearch

Thermal Quality replaced all of our windows and they were great. The quality of window and the installation was more than we could have asked for. They answered all of our questions and the people in the office could not have been any nicer. If you are looking for a very good experience with your home improvement project then give them a call! We were very happy. more

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