Saturday afternoon I was cleaning my Thermal Quality windows purchased 11 years ago. One of them came out entirely and after trying to put it in and the weather forcase for rain, I decided to call their office for advice. I was shocked to be told that the person I was speaking to would come over and put it in for me. It turns out it was Fran Hefferan the President. What great Customer Service for a long ago customer. I have and will continue to refer friends. THANK YOU.
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