The Pet Warehouse

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1250 Western Blvd D
Jacksonville, NC 28546

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(910) 347-0101
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Reviews
( 16 )
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( 2 )
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( 26 )

Best

Their products are good and the staff is very caring, if asked they will take the time to help you in any way they can.

Worst

So yesterday we came home and found that our beloved parakeet had passed away while we were gone. A parakeet that we had gotten from pet warehouse. This is the fourth parakeet t...

Pet Warehouse not recommended for small animals. 3/14/2010

I dont recommend the Pet Warehouse for purchasing small animals. I purchased an adorable baby female guinea pig three weeks ago and it died three days ago. Im a previous cavy owner and took exceptional care of the critter and she turned out to be very sick and died. I researched and turns out she was sick before we purchased her. Im only glad that she died with me instead of in a pet store. As consumers, we are supposed to be able to trust pet stores in knowing that the animals are healthy when we purchase them. Now I am stuck with a cage (which was two small and pushed on us by the way) that I cannot use and probably wont be able to sell (I paid about $110 for the whole set up, including the pig), not to mention the heartache. I recommend going through an adoption, shelter, or breeder for small animals. more
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A Wonderful Place 3/11/2010

I don't know what is wrong with all you people leaving negative comments. My mother has been the main manager at this store for 12 years now, and I've worked there myself. Yeah, the owner may like money, but you know what, it's a private business, not a franchise so it's not like he can make money off of selling you people stuff for really cheap. They have to stay open somehow. \r \r For those of you who love to complain about the "poor service," let me explain something to you. If you had to stand there day after day and deal with annoying people who terrorize the animals and are whiney and people who have bratty little children who don't listen and pester the animals you'd be grouchy too. The girls working there are very nice to customers, and I've only ever seen them be rude to each other. If you don't like it go somewhere else and stop complaining about stupid mess that you probably caused to begin with.\r \r For those of you who complain because you bought a dog that bit your kids, yo more
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Great Support from the Staff 3/7/2010

I am a proud owner of an Argentine Red Tail Boa, a Columbian Red Tail Boa, and a Corn Snake. I go to Pet Warehouse every Sunday to purchase feeder mice and rats. I have had nothing but outstanding support from the reptile department. I bring in my snakes from time to time to address health concerns or just for general suggestions and advice. I have never been turned away and the service has been extremely professional. The mice and rats have always been free of parasites and they've kept my animals healthy. I recently brought in my Imperator to get examined and the whole process was timely and FREE. I will say that the women that work at the registers have a bit of a bad attitude from time to time...but I only have to deal with them for 2 minutes and then I'm on my way. It doesn't bother me because the support I recieve from the reptile department is what really matters. I have never purchased any other pets, food, etc...from Pet Warehouse but I will say they have outstanding more
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Pet Warehouse Is Awesome!!! 2/20/2010

I have no clue what the rest of these people are talking about. We purchased an African Red Bellied Parrot recently, and the staff was amazing. We were not sure that we could afford such an expensive pet, but they let us put a deposit on the bird and kept him there for one month, which was totally against their policy. They said the only reason they were holding it for us was because they could see it was going to a great home. They obviously care where the pets are going. They also said that if they get any negative feelings about a potential customer that they will try to deter them from buying a pet at there store to prevent it from going to a crummy home. So maybe they were rude to all these folks who wrote bad reviews b/c you gave a bad impression. They even had other potential buyers of our bird come in before we put in our deposit and they told them it was sold. They wanted to ensure the bird would make it to a safe home, and they chose well. Our bird Manny (Emanuel Pigford The more
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Rude employees with horrible customer service 2/17/2010

I had a horrible experience at Pet Warehouse. My husband and I have been shopping there for a little over a year because they sell the brand of dog food that we purchase for our dogs. I am 8 months pregnant and I went in to buy a 40 pound bag of food. Since I can't carry it myself I asked the employees to help me. I was redirected rudely twice to ask someone else. Finally, after another customer offered to help me an employee finally agreed. She checked me out and said she would put the food in my car if I pulled it around. I pulled around, but when I got out to open the door for her, my doors weren't unlocked, so I had to go back around to the front. She rudely said, "You know it's cold out here." and proceeded to throw the food in my car when the door was open. I have never been treated so rudely by an employee of any store before. The women were extremely mean. I just wonder what happens when an elderly person or a handicapped person goes into the store and needs a bag more
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RUDE employees: 2/13/2010

I've lived in Jacksonville since 2006 & frequently visit Pet Warehouse because my daughter & I love to visit with the animals. Today we were going in (I'm watching a friend's kid) & opened the door for the two girls to come in, the door was open maybe 10 seconds & the woman at the cash register turns to me and yells "PLEASE SHUT THE DOOR, ITS COLD". I told her I was holding the door open for the 2 little girls & went on. As we were getting ready to leave the FAT AS* lady that was standing by the register was staring us down & for what...I had no idea until we were leaving. She turns to me & says "FOR THE RECORD, I WASNT THE ONE WHO SAID THAT..." WTF does it matter? It was rude in the first place for the first woman to say that to me, then to have this woman say something STUPID to me? Like I was standing there holding the door open for the hell of it? The employees have never really been friendly, but I never let it bother me. I don't suggest going to Pet Warehouse to anyone!!!!! more
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Do not let them make money off these animals pain 2/8/2010

Staff was fine when I was buying hamster. Saying she was not in good mood because she got woke up. She was very touchy but thought it was because she wasn't used to people. They didn't want us to take time to look at her just put her in box. Brought her home and she was making horrible noises. We bought her on Thursday afternoon. She passed away Friday night. I called store and they said bring receipt and body. Very calm but as as soon as I walked in store they blamed me for her death saying I fed her wrong food which I hadn't. They finially looked at her and said she had wet tail but they had their mind set when I first came in store. I didn't even want to leave her body there and their I'm sorry was so fake. Not going to help my kids grieve the death of the sick pet to begin with. Not the money that matters. I just pray no one else or the other animals there have to suffer because of them making a few bucks. Only giving 1 star because can't give ZERO more
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Works for me 1/9/2010

Pet Warehouse is good to me. But I'm only buying snake food from them. The only kind of animals I would buy as pets from ANY pet store is fish. You people that are buying dogs, cats, and other pets there (or any pet store) are asking for trouble anyway. \r \r A dog is or at least should be a long term companion for u and ur family. Why would you purchase it from any kind of pet store? Most of these puppies are housed in those little cages and hardly socialized the entire time. They end up developing all kinds of psychological issues. If you want to buy a dog, find a good breeder, or go to the humane society. Do you honestly think those papers they give you on that puppy mill puppy are legit? \r \r If you're buying a pet snake, or lizard there you're wasting your money. Buy your pets from individuals that have extensive knowledge on the animal or breed you're seeking.\r Anyway I continue to shop there because they work for me. more
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Pet Warehouse is crap 11/25/2009

well we got totally screwed 11/15/09 we bought a snozer/poodle mix that was supose to be registered and turns out it wasnt. the dog is very highper and has bit my daughter on two ocassions even though we were told she would be great with our 4 children . also we live on base so the dogs have to be up to date on there shots when i took her to the vet we were told she wasnt and did not have her temerment shots i called the pet store and was told she had her first one and i bought her two days before she was suppose to get it so it wasnt there problem. i bought her for 600 dollars and have already had to spend 100 on vet bills and im not even done she has another appointment next week for more shots go figure.... more
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Do your homework 8/25/2009

I uesd to work for Pet Warehouse in Jacksonville,it was for only 6 months. My advice to any one wanting to purchase a pet for their family is to do your homework on the breed, be sure (if it is a puppy) that the breed is tolerant with small children. The best thing to do is adopt from your local humane society, those animals need loving homes. If wanting to buy, do your homework on reputable breeders. And quit supporting places like Pet Warehouse, who should only deal with fish, and reptiles seeing as how that is the only thing they are good at selling. more
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They lied to me. 5/27/2009

After reading all these horrible reviews, I consider myself lucky. I bought my Dachshund from the pet warehouse in Jacksonville, NC and they told my he was a mini dachshund (witch is suppose to only weigh 10pounds.) He is now 9 months and weighs 15 pounds. *no im not over feeding him! atleast he is a health puppy. more
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Very Knowledeable about Salt water. 4/5/2009

I first started my salt water tank on a whim, and with the Pet warehouse's knowledgeable team I was able to go from a small ten galleon salt tank to a 25 gallon to a 55 gallon. Thanks to Chuck and his team in the fish department even though we have moved all over the place! Including Texas where we are now stationed. I still call them for advice on anything Saltwater. I'm not a pro by any means, but at least if I don't know what I am doing, I can always ask Chuck and his team for great advice. The knowledge of corals and fish are great. I had purchased a Orange Tree Coral, one elephant skin coral and one snowflake moray eel. With there help i had orange coral ALL Over the place! It was great and exciting. Thank you so much!With there help I am as confident as ever. Thank you Chuck! more
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dont buy here!!!! 4/1/2009

i recently bought a pet from pet wear house and about ten to twenty day's after i got my pet i took her to the vet for a checkup. well to make the story short, the vet said that she had mites... i asked how long she had them... the vet said about a month to a month and a half.. that means that she had them before i got her. oh and every time i went to this store there cats pens were so dirty you just didn't want to touch them .... and they smelled so bad...AGAIN DON'T SHOP HERE!!!! more
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EVIL DEMON PLACE!!!! 3/15/2009

o my gosh! this place is terrible! for Christmas, my mom bought me my first pet snake from there. but the store gave us the wrong information to take care of the little guy. and, as it turns out, when we bought him, he was sick! the poor thing ended up dying after about a week. i was ticked! luckily, they gave us another one for free and i just couldn't leave it in that terrible place. now he is healthy and happy but I'm still gonna miss my baby Jake. i HATE pet warehouse. they're terrible! more
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Sick Puppy 2/23/2009

My husband and I recently bought a puppy from this establishment. I was skeptical at first because our first dog was purchased from a reputable breeder who warned us about pet store purchases, but we were assured these dogs were also from local breeders and not puppy mills and were very well taken care of. Well, we decided to go for it because I could hardly stand the sight of those poor puppies in those disgusting cages. When we bought our dog he seemed fine for about 24 hours, but by day 2 he was having severe bloody diarrhea. I took him to a vet in town right away and he had a bad case of parasites-Coccidia and Giardia- and required quite a few medications and needed to get totally re-vaccinated and re-dewormed!!! Take the time to buy from a reputable breeder and not a pet store. I am glad that we saved our little guy, but still feel guilty because this place should not be supported. more
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Terrible 2/18/2009

After I read a few of these other reviews, I can't understand how these people are still in business, seriously?! We should do something to get them shut down.here's my experience with this place:We got a kitten here back in October. I couldn't believe the way it was there, anyone could just open the kitten cages (which are basically just bird cages all wire with no where soft for them to stand) and handle all the kittens. This is how diseases spread between the litters! Our little guy was the last one of his group crying to be let out. When he went to the vet a few days later, he had ear mites, infested with fleas, an eye infection, upper respiratory infection, and a really high fever. The only thing he didn't' have were parasites! We got him medicine and started him on a flea control product, it took weeks for the fleas to stop hatching and he had two baths. But now he is the most loving little kitty ever and I don't regret getting him. So its bittersweet, I think we saved him from t more
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Led to Believe something else 2/14/2009

Where do I begin. About a year ago I bought a puppy from Pet Warehouse. When I went back 60 days later to get the paper work to mail off for the whole AKC registry no problem. A few months ago we decided to buy another puppy from them. I just went back today to get the paperwork since its been 60 days or so and guess what they gave me paperwork but no paperwork to register with the AKC foundation, Okay with taxes added to the price of the puppy I paid $918.00, yeah that's right Nine Hundred and Eighteen Dollars, so when I confronted the sales people at Pet Warehouse they let me know the puppy was not eligible to be AKC registered "your kidding me right" I'm sorry but who in there right mind pay that much money for a dog that isn't even AKC registered. I', sorry but Pet Warehouse totally screwed us over. The sales associates acted like it was no big deal I can just imagine how many other people they have done this to that didn't catch it. I will NEVER do business with Pet Warehouse agai more
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Simply a "warehouse" 9/7/2008

16 years I have gone to Pet Warehouse to purchase "food" I have always stopped to play with the kittens and found their cages to be clean but I NEVER go near the puppies if I can help it. It doesn't take a rocket scientist to see how awful these poor things look and the place stinks to high heaven. The manager is nice in a super fake way and the ladies in the back are just plain rude.You couldn't.t bribe me to take my poodle and schnauzer to their groomer!!!Buy your feed stuff here sure but NOTHING else, you'll be sorry. more
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I BOUGHT A DOG 6/12/2008

I have to say that my experience with Pet Warehouse was pleasant for the most part. When we inquired about the papers of the puppy one of the employees was very hateful. She didn't even check to se if they were in she just said to wait two months. Well we said we were told 6 weeks. She proceeded to say "It was in your paperwork when you bought the dog,it takes 2months!". As far as the puppies overall health, it is in excellent condition. No worms whatsoever! more
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DO NOT BUY FROM THE PET WAREHOUSE 5/16/2008

This place has such bad customer service, the pets are sick, not taken care of properly. It take soo long to get papers for your puppy if you are lucky to get them at all. It is just one big hassle! more
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The Pet Warehouse

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  • Hours: Sun 11am-6pm, Mon-Sat 10am-9pm
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