The Drain Busters and Sons Complete

I had a leaking release valve that was needing to be replaced, so I called my Home Warranty program. The company they sent was Drain Busters. I was given a 6 hour window of when they "should" arrive. After 4 hours, a guy arrived in a pickup truck with no supplies, despite my initial call telling them what was wrong. The guy came in, looked at my pipe which was obviously leaking, took a picture, and wrote down information about the heater underneath it. Then he took my $100 deductible, and left. I waited 4 and a half hours and paid a hundred bucks, for a guy to take a cursory look and refer it to someone else. Save yourself the time and choose someone else the first time. more

We called this company through our home warranty program after the bathtub faucet shot off while my five year old was taking a bath. The plumber arrived and was absolutely filthy. He came from an unmarked blue work van, which made me a little leery of letting him in. He stayed for a few minutes, taking a few photos, then collecting our $60 copay. He said that our warranty company would be in touch with us in an hour (they weren't.) We discovered that he had diagnosed the problem as being caused by abuse and mishandling of the faucet. He claimed there were tool marks on the faucet which indicated we forced the faucet, causing it to break. My five year old doesn't have the strength to break a metal faucet and since we had just moved in, we don't even *have* tools in the house. He left an estimate to fix our bathtub faucet; almost $500! These guys are not only unprofessional, they're overpriced. I talked to other contractors and they were floored at our estimate. I would not recommend Drain Busters to my worst enemy. more