The Drain Busters and Sons Complete

I want to thank the technician ( Joe) he was very helpful and explained everything to me to be able to understand how everything is working. He also came in my window and called to let me know when he was on the way . Very helpful and professional company . I will be using them in the future and referring to family and friends. more

Great plumbers. The took very well care of my plumbing issue and very reasonable prices. This is the company to call if you are having issues with plumbing more

Well this is one great company. From the time the service provider stepped into my home from the time he left . I did have to go through a warranty which they have provided to me this company. They could have never picked a better one. The man was very professional and explained everything very well for me to understand. I will be referring to family and friends . more

I do have to say I am very impressed of how well this company works . They did arrive in the scheduled window in a timely manner and kept me update via email . I do like that they are paper less being that is how most things work now and days. I did like also how professional tech was as entering home and how he handled my plumbing issue. Thank you very much . I would most recommend this plumbing company to family and friends . more

Fraudulent chargers were made to my credit card. Estimated service for non-existent problem. On April 9th, 2014, I found a flood in my finished basement bedroom while showing my friends the house. I called my home warranty company who sent Drain Busters and Sons to come to my house on Friday for estimate. Drain Busters was sent only because no other company was available for an emergent estimate. Drain Busters arrived on April 11th, 2014 around 1245. Joe (the plumber) was a nice man who used a small snake to run through the main sewer line. When I returned to the room, Joe said he pulled back black dirt and roots. He also said that I have a possible collapsed pipe so he was going to have to use a camera. He was only able to take the snake 40ft before running into the block. Then after the camera was ran for 30ft he couldn't take the camera any further and recommended digging up my front yard to find the problem. He estimated the cost to be $6500. I had to give my credit card information over the phone. At that time I was not informed that the charge would be immediate. Later the next day I had another plumber come out to give me an estimate of $1500 to dig up the yard and find the collapsed pipe but nothing could be done till Monday, just like Drain Busters stated. Monday diggers arrived at the house and found no collapsed pipe. Another snake, bigger and what you think a professional would use on a main sewage line, and camera were ran. Snake was ran up to 75ft and camera to 60ft. No sign of collapse or blockage was noted. The dirt was noted that it did not match the dirt that was 11ft deep in the yard. Matter of fact, the only black dirt was surface dirt. The plumber told me that it was a possibility that the Drain Buster's plumber stuffed black dirt and roots into the main to make it look like that is what the obstruction blocking the main. I didn't have eyes on him when he ran the snake, so I could prove nothing. They also charged me $800+ for just a snake and camera, plus a $75 service fee. more

Well first the office person who scheduled me did call within the 2 hour window like my warranty company advised me they would and she was very polite with scheduling accordingly to my availability . Second I do like how they send email confirmation reminders about my appointment and they do send a receipt once my work was done. Professionalism is of the utmost importance to this company. more

The technician was very professional and respectful the whole time he was at my house . I was also told the business is under new management and from my experience they are doing great. I do also like the email confirmations they send about the appointment reminders and receipt confirmations , good for my files to keep . Keep up the good work. more

This is to caution anyone who is considering using this company. We had a very bad experience with this company!! It was bad enough they wanted to charge us a ridiculous amount of $$$ for their service (which we declined), they accused us of stealing their tools! I let them come in and look for their tools (twice!) I told them I would look for their tools and if I found them, I would call them. In addition, the office manager (Elaine ???) called to threaten me and tell me that if I did not get her tools back to her she was going to come to my house and rip my vocal chords out of my throat! What professional does that? They are not professional. Funny ending, I found the tools outside ... one of the doofuses left them out there. I had to call the police because I was not comfortable with this company or anyone associated with it to come to my house while I was alone. Unbelievable experience! Thank God, the police came quickly and retrieved the tools. Wow. more

I called last week Tuesday, they came out Wednesday saying it needed to be replaced. They had a slot open Friday to come replace it. I gave them a contact number to reach me twice. They called a different number. I missed my slot for Friday. Next available slot: Tuesday, between 8 and noon. I called them a little after noon, after waiting all morning. They stated they had me down between 10 and 3. I would have NOT taken the whole day off work if it had been scheduled between 10 and 3. They didn't call to verify or anything. Needless to say, I won't be doing any more business with them. IT IS UNACCEPTABLE TO BE WAITING ON A WATER HEATER FOR 8 DAYS!!! more

Drain busters and sons scheduled me four days ahead of time, they never showed up, when I called, the receptionist said the due to car problem, the plumber would not be able to take of the problem , they do not have the decency to make a call, and not to make you wait when they know no one would be coming to your house. Worst case of CUSTOMER SERVICE. more

This is not a trustworthy business. Drain Busters gave me an estimate to fix a leaking shower drain for $4000.00. That's ten times higher than what another plumber charged me to fix the leak. Unimaginable to think someone would have agreed to the estimate. One reason they said the job would be so expensive is that they would need to replace all the bathroom tile. Guess what? There is no bathroom tile in the bathroom. I called Drain Busters' president and CEO to discuss the estimate and she hung up on me. And because I didn't make a transaction with Drain Busters, the BBB wouldn't take up my complaint. More unimaginable is how Drain Busters merits an A- rating from BBB. They get zero stars from me, but the site forces me to give them something. 1 star = 0 stars. more

They did not keep their word I called and told Drain Busters that the stoppage happened again just 3 days after it was supposedly unblocked. They said they would send the plumbers back out on Wednesday, after I took the day off they called Wednesday morning and said they would only come out if I paid an additional $200. more