That Computer Chick

Excellent service! I have been using them for years. They always help me understand what I'm doing wrong and don't treat me like I'm stupid (even though I swear I am). Their pricing is very fair, and often don't charge me for quick things or log in services. They have a lot of customers, so sometimes there is a wait for a few days, but not bad. And if I'm in a hurry they can usually squeeze me in! I wil never go anywhere else!! more

I brought my laptop in to have the screen replaced and see if they could fix a key that was sticking. They ordered and replaced the screen. However, their solution for the key was to switch it with a less used key. Which promptly fell off. When I said I was disappointed because now my laptop was missing a key the owner replied that it was an 'even swap'. I said calmly that I disagreed because now my laptop (which I use at work) was missing a key. Then she exclaimed 'Well I'm not buying you a new freakin' keyboard!' I merely wanted to have the cost of the key 'repair' removed from my bill. She then threw up her hands and said 'Fine! I'll get you one off ebay. Whatever!' Needless to say a week later I still haven't heard from her and still have a broken keyboard. If you're looking for professional, courteous service... don't go here. more

I have never been to a company where the owner sat with me, fixed my problem, then didn't charge me...and she's done it 3 times!! I refer everyone to them. They are AMAZING! more

Everything seems innocent enough in the beginning, but read the fine lines about what it means to have your computer ""diagnosed"". $50 to figure out why my SSD was broken and there wasn't a single thing ""diagnosed"". I paid for them to run a couple of disk checks and basic diagnostics to no avail. The next method of action was just a hunch as to whether or not what they were about to do would fix it. I had to pay a lot more for them to actually start on my computer, although they still had no idea they were jumping into at that point in time. They wanted me to pay them to reload my operating system and offered to do basic repairs that I had already tried. I was extremely bitter and refusing to pay as much as I did for absolutely nothing. The owner came out and fought with me, and was *very* defensive, which egged on my level of anger. The 'average' user wouldn't understood why I was so upset about paying, so I bet my case was fairly rare in terms of customer service. I wouldn't have been so extremely fussy had she not folded her arms and defended everything, never stopping to say sorry once. To quote, she said: ""I think you're rude and you have a bad attitude about this whole thing."" That's what mothers say to their children, not savvy business owners. While this was an uncommon case, it says a lot about their business practice and ability to deal with customers as a whole. more

That Computer Chick is the best place to take your computer. They do a wonderful job and I drive a long way just to get my computer fixed by knowledgeable and professional people. I am glad I found them and they are a blessing. Great Job Linda and Kathy and everyone else. I love the way you all do business. I am so proud of them. You will love the work they do. I can't wait to go back. bb more

INCREDIBLE is putting it lightly... this shop at the Due West Location is the BEST. I have spoke to several computer people and this shop explained everything to me and went out of their way to help me. I really should call Linda the owner the ""Computer Angel"" my computer was dead...screen had all these colored lines on it and it was so close I thought it was on its last leg. I could not tell you how pleased I was when Linda worked on it and brought this poor computer back to life again. Faster and the lines and colorful lines are gone......screen is now back to great.....I did not have enough money for a new computer but need one for my job....thanks to Linda I can at least have this computer for a little while longer until I can get a new one....I love the service and how honest they are. I tell everyone about this place and can only tell you it you want a honest, service specialist....you should try That Computer Chick ....I will always be greatful for what they did for me. Thank you Linda. more

I was referred to this company by so many people and now I know why. They are incredible, my computer is better than new and I didn't have to put up with a bunch of guys making me feel stupid. I LOVE THEM! They are extremely busy so if your computer still works get in their line. I think they call it a Q. They are worth waiting for! Pros: Excellent work, friendly, great customer service Cons: they are busy more

Their policy is treat us like you would like to be treated - if you are rude and unreasonable, they probably will return the favor. I think that is fair. People think they can bully you and then expect them to be nice and accept their rude behavior. I have had the best results talking directly to the owner - she is very straightforward and willing to help. Occasionally her staff will brush you off but for the most part they do a much better job than others. Pros: Very willing to help more

I've been using That Computer Chick for 2 years. I love their service and they always explain things so I can understand. They're not only upfront and honest, they're patient. They're busy because they're good at what they do. And it's nice getting a woman's touch. Pros: They cap their service fee, excellent quality Cons: Can take a bit of time during busy seasons more

This was the worst customer service I have ever recieved. It took them almost a month to contact me about my computer that they said would only take about a week, and when they did they wanted to charge me an extra $200 because a jack wasn't working for my charger. I had fully charged it the day before I brought it there so it would not die while they were working on it. I informed them that it must have happened there and they were SO rude. I called back to talk to the manager and it was the manager/store owner I had talked to. They showed no remorse or any appology for the way I had been treated. I use to be a loyal customer to them and I had referred almost 6 customers to them. I will NEVER use them again. I am so dissapointed.\r Pros: none. Cons: Intentional damage to my computer to charge me extra money, rude staff, took forever to contact me more

I may not have given them the acid test of a total meltdown on my PC, but the problems I was having with overheating and noisy fans was fixed in about twenty minutes. It required a fair amount of disassembly and blowing out with air while simultaneously vacuuming the freed crud. It totally fixed the problem and no matter how I insisted, she would not take any money. The conversations and comments convinced me she was knowledgeable in general. She certainly locked in a loyal customer. Pros: Friendly helpful service, good knowledge of repairs Cons: none! more