I may not have given them the acid test of a total meltdown on my PC, but the problems I was having with overheating and noisy fans was fixed in about twenty minutes. It required a fair amount of disassembly and blowing out with air while simultaneously vacuuming the freed crud. It totally fixed the problem and no matter how I insisted, she would not take any money. The conversations and comments convinced me she was knowledgeable in general. She certainly locked in a loyal customer.
Pros: Friendly helpful service, good knowledge of repairs
Cons: none!
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