I brought my laptop in to have the screen replaced and see if they could fix a key that was sticking. They ordered and replaced the screen. However, their solution for the key was to switch it with a less used key. Which promptly fell off. When I said I was disappointed because now my laptop was missing a key the owner replied that it was an 'even swap'. I said calmly that I disagreed because now my laptop (which I use at work) was missing a key. Then she exclaimed 'Well I'm not buying you a new freakin' keyboard!' I merely wanted to have the cost of the key 'repair' removed from my bill. She then threw up her hands and said 'Fine! I'll get you one off ebay. Whatever!' Needless to say a week later I still haven't heard from her and still have a broken keyboard. If you're looking for professional, courteous service... don't go here.
more