I had been a customer for over seven years. If you own a large breed dog, you know how expensive they are and how much money that is to spend at one clinic. But I stayed with them because it was convenient and my dog seemed to like them. Their kennel had been okay, too... old and cramped, but hey, he's a dog. Anyway, my dog developed a serious infection they couldn't get a handle on, so I took him elsewhere. Once properly diagnosed, the vet phoned prescriptions to Belle Forest. So I kenneled the dog there for four days, telling them (I watched them write it down) that he needed to be medicated (with the very meds they filled, mind you). I come back and they didn't do it (and I had the number of the pills in the bottle to prove it). Anyway, the infection had worsened and the vet tech told me she was ""so sorry"" and that because she knew it might set him back, there would be no charge. I took my dog, thinking all was okay... not great, but at least not the usual ridiculous fee to put a dog in a cage. When I returned later for more antibiotics - predicably, the infection worsened - they wanted their money from before. I relayed the story, but was basically called a liar by the vet tech who originally sent me home without paying. I said no, of course. Originally, it was a mistake - a bad one - but a mistake I could forgive. But now they wanted backpay. So I go home thinking its over with, right? Two days later, I get a letter in the mail, basically kicking us out of their clinic! The letter doesn't mention their negligence with my dog, nor the fact that they handed my dog over to me (how could I have left with my dog without paying if they'd really wanted me to pay - they had my dog!). They'd never really been the most talented of vets (for instance, a few years before, they told me a torn ACL in my dog could heal on its own and I could wait it out - bad advice, it got worse!). Short story long, if you value your dog's health or your $ - stay away!
Pros: ???
Cons: rude staff, negligent docs
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