I went for an oil change based on an advertised special. I called and told the receptionist I wanted to take advantage of the special and told her the year and brand of my car. I also handed in the flyer when I arrived for my appointment and was assured that everything was included. Their special specified a tire rotation with an oil change which I wanted.
I showed up promptly at 9 am for my appointment. After an hour's wait my car was finally attended to, then I was slapped with a bill 75% more than the advertised special. When I objected, Sandra, the owner, offered a discount on my next oil change as refunding me would cost them $35 she said. If doing business means gouging your customers, I certainly won't be returning. I know many mechanics who charge less for an oil change and tire rotation and certainly don't claim it costs them an arm and a leg to do a refund -nobody would do refunds if it cost that much. Thanks for a terrible experience. Never going back.
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