Summit Financial

We have had a great experience with this company. If you pay your bill on time there is no problem. If you owe more after they repo your car it's because you have to pay for the towing away, storage and any other fees incurred. Did you really expect them to tow the car away and there be no fees because of it? wow. more

This company should be investigated for predatory lending practices. The BBB also needs to flag this company for having terrible customer service. From what I can see, I'm not the only customer that has had a horrible experience with them. more

Although I have read multiple negative ratings about this company I have yet to have a negative experience with them...The interest is high but, I knew what I was getting into and had no choice...my payments are always on time but, the one month I had an issue I was able to put a payment on back of the loan which did cost 15.00...but was much better than paying my 400.00 payment and a late fee of 20.00...they gave me no hassle and we eager to help me. the only issue I do have is that my payments are due on the 12 and they are already calling me on the 13 which is quite annoying especially since there a a 10 day grace...but if you make your payment on time you wont have an issue with them. more

Summit Financial.... Wow where do I start?!? When my husband I first got my new car they told us our payment dates would be on the first of every month we set it up that way because my husband is in the military. So on the 20th they call and leave a very very rude message saying that we were late! I called them and spoke to a lady named Maggie who is the rudest person I have ever spoke to cussing to a paying customer is not how its supposed to go! Anyhow coime to find out after faxing the paper several times of what are payment date was supposed to be and my car almost getting re poed! It finally got situated and it was there error not MINE! I didnt even get an apology and they still havent not fixed it on our credit either! SUMMIT IS A JOKE and we are looking to get our car refinaced some where else... if a car lot suggest them... RUN! more

I was in a rush to get a car because my husband and I separated. I wasn't really putting any money down so the car dealership ""worked"" with me and got me finance through Summit. more

Summit is a decent company in my opinion. They give second chances when others are not willing to take on the ""risk"" of someone with credit issues. Sure, you're going to pay a higher interest rate, but at least they will give people a chance. I agree with a previous user about the statements. I would like to receive a statement showing my principle and interest paid and what is remaining on my loan. I also wish that I could set up automatic payments or at least have the convenience of paying my note online. Oh well... it is what it is. I'm fortunate that I was able to get a loan because of my credit history. Thank you Summit Financial! more

rude,rude,rude,ive never been late on payments i am a great custermer i could not understand her broken english thats not my fault. everytime i told her i was sorry ,but i could not undestand her she would stick me on hold and then come back after a min or two ,and say understand me now? why would i ever refer a friend to a place that treats it good paying custermers like that they tripped over the hundred to pick up the doller....,she was an older lady who would not give me her name in the payoff dept.... more

Never a problem and now that they accept credit cards it is much more convenient. Everyone has always been friendly and professional. As far as interest rate and terms of payments, I agreed to pay when I bought my car. I am thankful that they took me on as a client. If I am late, I call and let them know. They even allow one missed payment every 12 months and add that payment on to the end of the loan. Call them if you have a problem, of course there is just so much they can do, but within reason they can be helpful. It is what it is. Wish I was paying less but, I caused my own bad credit. more

My experiance has been pretty good. No problems at all. Yes, you do have a higher interest rate which is to be expected with a secondary financing company. It's somewhat of an inconvience not to be able to make a payment online, or with an automated telephone service. Overall pretty good though. I haven't had any experiences with rude employees. I've spoken with a few differant people there. I'm chronically late with payments to them. As soon as you're a day late and more, they call you 1 - 2 times a day. That's their job, to get their money. When I do speak to them to make a payment, I'm just honest with them. Nobody wants to hear excuses. They'll work with you as long as you're up front , and follow through with what you tell them you're going to do. They talk to you like a real person, and understand that people have difficult times. That's why most of us are with a secondary company anyway, right! I'm not saying the other consumers that are telling their experiences are wrong. I might just be lucky, and haven't run into the rude employees they are talking about. :) more

Summit Financial is no better than a predatory loan company. They should really be investigated by the BBB. I was duped by the dealer to finance with Summit. I received a call from Julio who does the electronic payments Julio called me, and demanded that a payment on the spot. I quote his words"" Bro, you need to pay now""!!! Since he is a representive of his institution. Who has no Professional courtesy at all. I have always paid on time with Summit. Until, I was 2 weeks behind on payment. The holiday season, and other bills. Set me back a little. I received a letter threatening to repossess my car, and Summit was going to an attorney to sue me. Yes for 2 weeks, not 2 months!!!As aforementioned due to some past credit problems. What gives Summit employees the right to talk to people in this cruel manner? All I can say is if anyone reading this message. Ask yourself this. Is dealing with unrealistic (borderline illegal terms), and dealing with employees with no social grace really worth financing a more than likely substandard vehicle? Think about it. That price is way too high to pay. more

I call in each month to confirm my payment amount and date because I think they like to know exactly when and how much. This company is horrible at sending statements and when they do, it's a very vague statement with no history or breakdown of anything (like balance, paid, ect.) There's only one person at that company I will reccommend speaking to and that's Iggy. more

I completly understand we have to pay high interest rates due to our previouse credit history and we are fortunate to have a company finance us! However we are paying for it so there is no need for the rude reps and horrible customer service they go way to far! They have gone as far as contacting my neighbors when I cant get back to them in a timely manner I don't even know if thats legal! But they do what they want till someone sues there company for major harassment! I would never ever recommend Summit Financial to anyone! there are other options! more

The way i see it, we all pay high interest rates due to our credit situation. I knew going in, and I'm okay with it. I read the reviews on here and most of them are about their customer service, and honestly I have never had a problem with them. I pay my payment ontime if not early each month and I never hear from them or hear nasty messages on my voicemail. As long as you pay your payment ontime you should have no problem with this company... after two years of having my loan with them I'm actually getting my interest adjusted to a much lower rate because of my payment history with them and my other creditors. I took on this loan because there was no other way for me to get a car, but I saw this as an opportunity to improve my credit and so far i have been succesful.. so guys, pay your bills on time and you should have no problem. more

I have my car loan with Summit, I never read the reviews on them otherwise I would have probably not gotten my car loan with them. Its true that the interest is very high and I understand for us that unfortunately for one reason or another has a bad credit. Up until now the people that I dealt with most of them have been very nice and understanding to my situation; however there is one collection agent, he is the nastiest person on and what is worst the way he talks to people is like your are dirt and in a very threating manner, I for one after I finish my chemo therapy will get a lawyer against him and the company because he made me sickier than I was, you can make collection calls, I used to work as a collection agent and you don't have to treat people like that. Shame on the company for having people like Mr. ""Re..."" more

I understand personally about the high interest rate... u have bad credit then that's what u pay for. My problem with this company is that, like mentioned above, they have the worst customer service ever!! The people are highly rude and disrespectful, leaving voicemails over and over again to repo your car even if u are a day late!!! DON'T SIGN THE PAPER IF THIS IS WHERE YOUR LOAN HAS TO BE WITH!!!! Cons: Crappy customer service more

Why is Summit Finacial so far behind times? Really would like to be able to pay bill on a secure internet site. Sent my bill 4 days ago and still not posted it its only a 2 day delivery from where I live. more

This company is the worst to work with I went to a dealership here in town and they picked this company for me if I would have known that I have been paying interst for the last 4 years I would have never signed on the dotted line. They are the most rudest people to deal with and leave threating voice mails on my phone every day. I shorted them 80 dollars on my pymt this month and now they want to repo the car. I have not been making the payments as the car was for my daughter and she was making the pymts so last month I made a 310 pymt and now they say the pymts are 390 it is what it is as my daughter now has a new car and my other daughter is taking over pymts on this car and i can tell u i cant wait until this car is paid for and i wont have to ever deal with a bunch of the rudest people ever. The main person Erika called and said I am not playing games u need to call by 5 pm with ur plans on paying the 80 dollars well i called her back and left her a very nice message and i havent heard back from her since. Whatever u do if the car company says u are with summit get up and leave the car lot as u will have nothng but problems. thanks for letting me vent Susan Cons: Want to try and repo your car when u have a yr left more

There are by far the worse to work with ! and they will get you like no one else will. The staff over the phone are rude and not friendly at all, they will even give you a hard time when your asking about your own personal information. Cons: everything more

I don't understand the other reviews. You know you had to pay higer iterest rates when you went to the car lot with bad credit. I have had a vehicle financed with Summit for a year. Yeah I do have high interest, but I knew that when I signed the paperwork. I lost my job in May, and they have done nothing but work with me to get the payments in. I have had no bad experiences with them. Pros: Credit offered to People with bad credit Cons: High Interest rates more

my husband and i have a car through them and we got down on our luck will instead of giving us a couple days to come up with the money they want to repo our car so we can not get back and forth to work so we will lose our jobs as well they do not give you a chance .they are the worst company to deal with. i am hiring a lawer to deal with them Cons: they dont give you a chance more