Suburban Disposal

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150 Suburban Lane
Summerville, SC 29485

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(843) 873-4810
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Suburban Disposal - Summerville, SC
Suburban Disposal - Summerville, SC
Suburban Disposal - Summerville, SC
Reviews
( 2 )
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( 15 )

Best

I was shocked to read all the negative reviews. Maybe I am the exception, but we have had nothing but great service from Suburban. Our can was delivered the week after we moved ...

Worst

The people who physically collect the trash work hard and do an o.k. job except for tossing the can in the ditch sometimes rather than setting it upright on the driveway. The wors...

Editorial review from Citysearch 6/5/2013

I have been pleased overall with Suburbans Disposal Service. I have been using this company for a little over 7 years. I am really surprised to see all of the negative comments. They have picked up our garbage as agreed. The only time our garbage is not picked up on our scheduled day is if there is a holiday that is observed that week and then the garbage will be picked up one day later. Other than that if my garbage is not picked up then I am signing in online to make sure I didn't forget to pay the bill. I have forgotten to pay the bill on 2 occassions and my garbage was not picked up. So I payed the bill called them and they were nice enough to send the truck back out the next day to get the trash. more
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Editorial review from Citysearch 4/16/2013

I have noticed the sneaky climb of their rates. No month is the same. When they add $6-$7 to your bill, it is for ""fuel surcharge"" or something else. I have changed to a company in Harleyville called Waste Pro. They pick up in my area on Thurs. They only cost $38.00 per quarter, vs. now $64.00 from Suburban. That is quite a savings over a year. They have all the services that Suburban does. My neighbors are going to change once their contracts are up. Suburban still has not picked up their can after two weeks. I""m taking it to the dump, as it is full, and won't bring that stinky thing back, believe me. Their number is 619-0800, and you get a human on the other end. more
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Editorial review from Citysearch 8/19/2012

Now under the name of Republic. Took my money, but never delivered a container. Switching to another company and trying to get my money back. more
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Editorial review from Citysearch 7/27/2012

This place is pathetic, AVOID THEM AT ALL COSTS. From days where they just don't show (I don't know how many times I've heard the ""the truck broke down"" excuse!) to them throwing my recycling in with the regular trash, to them constantly RAISING MY BILL. Use another company, any company. I quit them and take my own trash in town to the local dropoff rather than waste any more time or money with these crooks! more
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Since one star is the lowest option I 6/2/2012

Since one star is the lowest option I had to give one star, but they really don't even deserve that. I wish I would give a zero! Terrible customer service, terrible collection practices and terrible on time collection. We also have recycling and yard waste collection through Suburban and they can't manage that either. There hasn't been a week in over a year that they have actually picked up on the scheduled collection day. After calling a few days they'll come pick it up; however, half the time they spill it so there's a mess left for me to clean up. We are switching to Priority One as soon as our service is up at the end of June! Don't use Suburban!!! more
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Terrible! 4/20/2012

They purchased the company that used to pick up our trash and they did not come for 14 days. They are completely inept. more
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Recycling is not important to these guys. 10/15/2011

I have tried 4 or 5 times to recycle my recyclables. I recycle the correct items on the correct days. They only picked it up the first time. After several calls and no pick ups on the other times I have given up. I want to be eco-friendly, but it's hard to when your supposed recycling company won't pick up the stuff. I have 3 small kids and don't have the time or resources to personally drive the recyclables to the recycle center. Suburban Disposal has to fire the lazy guys and hire better ones. more
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Might As Well Head To The Dump Yourself 8/2/2011

If you try this service for the first time, don't sign up for bank draft option. I was overcharged, and it took so long to get the extra payment they took refunded, and once they have your money, they keep it, even if you call unsatisfied with a serious complaint or occurrence, they won't do refunds. It took them nearly 3 months to get my trash can out to me, and I was still charged, they are late, but when you call it's everyone's problem but theirs, they leave your trashcan in the road sometimes, when a car hits it, you have a busted mess. It has the ability to be a decent company since every route has different workers, just beware and give it a few months to see if you are satisfied. more
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I just really want my trash to be picked up. 6/30/2011

Holy cow. I have been with this company for 2 weeks. Last week, Suburban emptied everyone else's big trash can, but left mine full. I called the company at noon, and they indeed came back to empty it. This week, they missed my lawn trash and my bulk trash. I called at noon, and the lady said that they would come back out. At 4:30, everything was still where I left it, so I called again. This lady left a message for dispatch. Does this mean that I get to pay for trash service AND drive 11 miles to the local dump? Oh goody! more
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Many Problems 1/13/2011

I spent about an hour wiring up all the problems that have occurred over the last 12 years with Suburban, but when I tried to post the write up on ""City Search"" it stated that I was limited to 2,000 characters. I checked on MS Word and my write up has 4050 characters. I then tried to do multiple posts, but to no avail. Oh well. more
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VERY HAPPY with Suburban Service 1/4/2011

I was shocked to read all the negative reviews. Maybe I am the exception, but we have had nothing but great service from Suburban. Our can was delivered the week after we moved in, our trash is always picked up on the scheduled day and we've also not had any problems with recycle pick-up (they've maybe missed 2 recycle pick-ups in the past 1.5 years). Overall, I don't have anything bad to say. more
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frustrating 6/3/2010

My big pile of yard trash has been sitting by the road for ten days, having missed two scheduled pickups. No one is answering the phone at Suburban office. Pros: polite and helpful driver and workers Cons: company skips pickup days more
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Horrible, Horrible, Horrible!!!!! 8/26/2009

I wouldn't even give them 1 star to be honest. I have been with suburban disposal with almost a year now. I only have them because the people we rent our house from used them; it was just easier. It seems as though every time I get a bill (and pay it) I get another bill and until they get it right at their end our trash just sits there. The rates seemed pretty reasonable but the charges kept getting higher and higher. It's just my husband and I and trust me we don't fill up that very large container. I have found a competitor that recently started servicing our area and the rates are much better. I called to cancle my account today and they don't even care why I was closing it. Pros: nothing good to say Cons: Constantly sending bills, but only pick up trash half of the more
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Very Friendly Helpful Driver 1/4/2009

Very Friendly and Helpful Driver ! I love the lady that drives the truck for my area. I was very confused about the recycling schedule and she answered my questions with a smile on several ocassions! She seems tickled to see me running with my bins on the mornings I'm late setting them out ! I've read the other reviews that complain about the customer service, however, I have no complaints. I've always paid my bill and never had any problems. The lady driver is the highlight for me more
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o.k. workers but billing dept. is disorganized and confused 11/13/2008

The people who physically collect the trash work hard and do an o.k. job except for tossing the can in the ditch sometimes rather than setting it upright on the driveway. The worst thing is their billing department. Payments have been ""lost"" three times in the past couple years and it's always a hassle providing them the proof they need that the bill WAS paid. They then restore service, only to have it stopped after a week or two because some computer did not recognize that service was restored and the bill was paid so the proof of payment has to start all over again. Big companies REALLY have trouble in this area and this company is no exeption. The local office can't keep things straight with whatever the corporate computers and billing people are doing and of course the loser is the homeowner. Pros: physical collection workers Cons: office communication more
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Pathetic service, unsanitary practices 9/25/2008

My experience is like the other writers, I have paid and did not get a can. The lady told me to put my bags out until one was delivered and of course the truck wouldn't take them. When I moved into the house I had no idea that payment was expected. They picked it up for free until I called to get a big item picked up. They took the can without the courtesy of any communication. My bigger gripe however is that they leave the tops open after pickup. This is a most unsanitary practice giving rise to maggots, mosquitoe and vermin. The company told me if they closed the tops the customer would not be able to tell whether the trash was picked up or not. But guess what folks, every time you dump the can over to get rid of the rainwater you are subject to fine for discharging untreated sewage as runoff. I have called all the appropriate authorities who have in turn contacted Suburban and the company even refuses to comply with their requests. Our neighborhood is right on a salt water sound and every time it rains on collection day, hundreds of gallons of this yuck flows right into the water. Thanks for nothing Suburban!!! more
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poor service...high fee 6/13/2008

There have been several times that Suburban has left my trash and times when they left some trash in the bins.I have used there service for three years and every three month the bill increases. it started out at 36 dollars and now its at 57.. I just cancelled my service... To save money... split the cost with your neighbor!!!! more
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This company does not want your business 4/2/2008

I have been a customer for 5 1/2 years. Today they did not pick up our trash. I called to inquire, they said our check bounced. My bank does not show a bounced check. I called Surburban, asked them if there was a problem, why didn't they call instead of just leaving my trash on my driveway. They stated that was their policy, not to notify customers of payment problems, but to stop service instead. It would take several weeks to track why our payment did not go through. Told them we be changing companies, they did not care! I find out that thier competitor is much cheaper anyway! Do not even bother calling this company. Cons: They do not care. more
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not as bad as they sound 1/4/2008

I can't believe the reveiws I've read about suburban on this sight, so I had to put in a reveiw myself, I will admitt that on occasion my recycles do get missed but with just a call they are picked up and sometimes it is hard to get through but customer service is alway's helpful and polite. I am especially glad to know I can go in and make a payment if needed, sometimes I have to wait a week to pay my bill. They have been around a while and I feel they're trust worthy. These sites I feel are for bashing only and not fair. more
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WOREST COMPANY I HAVE EVER DELT WITH 7/18/2007

WE JUST MOVED HERE, PAYMENT CLEARED MY ACCOUNT AT THE END OF JUNE, IT IS JULY 18,STILL NO BIN, I CALL I DO GET TO SPEAK TO SOMEONE, TELL ME THAT IT WILL BE DELIVERIED A CETAIN DAY AND THAT DAY COMES AND GOES. I AM IN CUSTOMER SERVICE MYSELF, THEY ARE NOT REALLY TOO RUDE BUT MAKES PROMISES THEY DONT KEEP. NOT SURE HOW THEY ARE STAYING IN BUSINESS LIKE THIS. IF I DONT GET SATISFACTION SOON, I WILL DEMAND MY MONEY BACK, SHOULD HAVE CHECK THEIR RATINGS BEFORE I ORDERED THIS BIN. MY NEXT STEP IS TO CONTACT THE BETTER BUSINESS BREAU AND SEE IF THEY CAN TALK TO CITY HALL ABOUT FINEING THEM OR CLOSING THEM DOWN. Cons: DOWN RIGHT POOR SERVICE, NOT REALIBLE more
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Solid Waste - Collection, Transfer, Disposal and Recycling Services.

Owner Message

  • Republic Services, Inc. is a leading provider of services in the domestic, non-hazardous solid waste industry. We provide non-hazardous solid waste collection services for commercial, industrial, municipal, and residential customers through more than 375 collection companies in 42 states and Puerto Rico. We also own or operate more than 223 transfer stations, 192 solid waste landfills and 78 recycling facilities. Republic serves millions of residential customers under terms of contracts with more than 2,800 municipalities for waste collection and residential services. We also serve some commercial customers throughout our expansive service area.

    Since incorporation, Republic Services has been committed to the essential components of integrated solid waste management services: collection, recycling, composting, transfer and disposal. Each division of Republic Services is dedicated to preserving the environment while providing the most cost-effective programs for solid waste collection and disposal.

    Republic Services has broad expertise in the waste management field, derived from a diverse array of hauling, transfer, recycling, and disposal operations. Very few companies can equal the operational capabilities, financial stability, capital resources, broad experience, geographic dispersion, integrated infrastructure, or transfer expertise that Republic Services brings to a project.

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