I have been a customer for 5 1/2 years. Today they did not pick up our trash. I called to inquire, they said our check bounced. My bank does not show a bounced check. I called Surburban, asked them if there was a problem, why didn't they call instead of just leaving my trash on my driveway. They stated that was their policy, not to notify customers of payment problems, but to stop service instead. It would take several weeks to track why our payment did not go through. Told them we be changing companies, they did not care! I find out that thier competitor is much cheaper anyway! Do not even bother calling this company.
Cons: They do not care.
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