Our experience at SPREEN HONDA could not have been better! We had been looking at Honda Odyssey's for about 2 months, and were looking for the best deal. When we found Spreen Honda, it was clear they had the best quoted prices by far. Simon Lopez, in Spreen?s Internet Sales Department could not have been more responsive. Every time we called or emailed Spreen with yet another question, Simon would get back to us within minutes! If our questions were in an email, we were answered within 5-10 minutes. If phoned, he would call us back, within an hour. We sent Simon an email at 9:30 one night, asking what colors and interiors Spreen had in stock for 2 different models, expecting to hear back in the next day or two. At 10 the same night, we got an email listing 27 Odysseys across 2 models with prices, and exterior/interior color for each car! Other dealers would return our calls after 48 hours or more! And emails were usually canned responses. Simon?s responsiveness (and pricing!) is what made it worthwhile to drive an hour (and pass 5 other Honda dealers on the way) to take a look at this car.
We were cautious, and a bit cynical about what we would experience once we arrived. We wondered if we would find a bait and switch? We also wondered if, when their Sales Manager took over, would he change the deal, or hammer us with adding a lot of ""extras"" in an effort to drive the price up?
As we approached the front door, Salesman Steve Chanez met us as we walked in. He sat with us and inquired as to what car and model we were interested in. Rather than dragging us through the lot to find the car, He left the showroom for a few minutes, and delivered the car right to the front door. He then walked us through every feature of the car. Even though we had looked at the car at other dealerships, Steve pointed out a number of features no one else had shown us. He knew this car like the back of his hand. We were not only impressed with his knowledge of the car, but also with his patience and willingness to spend as much time as it took. After all that...we even changed the color of the car we wanted. Steve said ?no problem? and disappeared for a few minutes and again delivered another car in that different color, and parked it right next to the first one so we could compare them side by side. He is a delightful, competent young man who, in our opinion, is a valuable asset to this family owned Honda dealership. If you go to Spreen, make your appointment with Steve Chanez.
When we decided to buy the car, the sales manager, Andy Townes entered the picture. We thought this is where the deal might turn sour. Andy got to know us a little, and reviewed the purchase information with us. Andy did try to ?up sell? some options, but, after listening to the options and prices, we declined them, and that was it ? no hammering. Off to financing.
We met with Stephanie, who clearly knows the financing and DMV end. Stephanie was very personable and informative. She walked through the ?options? again, but in more detail. She was very convincing, and another good salesperson, but, when we again declined the options, she very efficiently completed the paperwork.
Steve then met us at our just washed new Odyssey to make sure we didn?t have any additional questions. He set up the Nav system & the Bluetooth, and again walked us through some of the key features of the car. He spent a lot of time making sure we understood the car, but sent us off with ?call me anytime with any question, no matter how small?.
We spent 3 hours at Spreen. Most of that was spent with Steve around the features of the car. ?Buying? the car took about an hour or so. We had a very good experience at Spreen, and it was well worth the trip.
When we walked in the door at home, the phone was ringing. It was Steve, wondering how the ride home went, and asking if the drive generated any new questions about the car that he could answer. Nice!
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