We were quite pleased with our experience with salesman Freddy Flores. He was prompt with emails and responsive by phone as well. He quoted us an incredible price and convinced us that there would be no catch or bait-and-switch when we arrived at the dealer. We drove 90+ miles to purchase the CRV and despite a little bit of haggling (to add on extras that we thought were unnecessary), we made it to the back room with finance specialist Andy Towns.
This is where all the surprises occurred, right when our guards were down.
First of all, we were told that there was a maximum that we could charge on the credit card, which was very low. We were not told of this beforehand and we have experiences with other dealers that have a much higher cap on credit card charges for the down payment. When we expressed our dismay, Andy had a ""manager"" (not entirely sure what his role/title is) named Kelly come in and talk to us and he blatantly lied and was extremely condescending and rude.
Secondly, we were sold the ""immobilizer"" safety system for a ridiculous price once we got home and did our research. So we were totally ripped off after all that!! Charged more than double what other people paid. Plus we were told that this feature would give us a discounted price on car insurance which is actually not true because the ""Direct Ignition System with Immobilizer"" comes STANDARD with all CRVs so we would have had the discounted insurance rate already. Yes, the ""immobilizer"" system that we paid for, is additional security per Spreen Honda and per Andy Towns, but when I spoke to a representative from the Honda dealer directly, he clearly told me that Honda did not endorse this additional security system.
Overall, we felt that the savings we thought we were getting from Spreen Honda did not actually pan out and we definitely wasted about 5 hours of our time.
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