Simons Baby Furniture

We heard good word of mouth reviews from other families here in Rochester. Store staff were very friendly during registry set up in the summer of 2012. Later, though, we found several items that never made it onto our registry. A friend called to inquire about the stroller we listed. They took it off the registry even though she never bought it. My parents had wanted to buy that too and were disappointed. In the end, no one bought it for us. After that, another friend bought an item that we never got. When we went to the store to clarify this in November 2012, they had no receipt of its purchase. Our friend called her credit card company which verified that the store had charged her for the purchase. While at the store, we also noted a gift item bought for us sitting waiting for delivery for the past week. We were told the delivery guy had been very busy but it was planned to go out the next day. Of course. We just took it with us that night. One of the owners met with us and said they more

I have not written many reviews but felt this was deserving. We shopped all the big box stores but the prices were high and the quality was junk. Simons was less expensive and much better quality. Plus the selection was huge in comparison and the service was as excellent. They knew everything and we had our order delivered in 2 weeks. Great experience! more

I was sent to Simon's from a friend who loved their nursery furniture. I bought my son and daughter their furniture there, and I LOVE how both of their rooms have turned out. I found the woman who helped me so informative and gave us great suggestions for a small room. I now find myself buying lots of gifts there too. They have a great selection of really cute stuff that you can't get everywhere. I would definitely recommend Simon's. more

My husband and I have been looking everywhere for furniture. They had furn for kids as well as adults!! As soon as we got to Simon's, we knew it was a no brainer. The boutique is beautiful and the workers there great. Can't imagine buying anywhere else for our kids. more

I love this store!!! I had so much fun registering....the ladies were so helpful! My furniture looks great and my glider is just perfect for the room. Could not be happier with the service and furniture! Thank-you Simon's!! more

Loved this store. We went to the Buy Buy Baby and Babies R us and the people there had no idea what they were talking about and the furniture brands were all low end. We found all the "A" rated brands at Simon's, all on display to see. Furniture came in exactly when they said (4 1/2 weeks) and the delivery guys were really polite and professional. Would highly recommend the store! more

We went into Simons not expecting to purchase but wanted to see nicer stuff than what we saw at the big box stores. WOW! Really nice store and the prices were better than what we saw elsewhere and the quality is much better! We had the Baby Bargain Bible book and they had all the highly rated things we wanted. We checked all over online and their prices were the same or better. We did order furniture and it came in right when they said it would. The delivery guys were great. Just an all around good experience. more

We are having our first baby and we shopped everywhere and chose Simons. The girls that work there are so nice and know everthing from car seats to baby carriers and every time we went in we had a great time! Our furniture is gorgeous and great quality and we spent less than what we would have at Buy Buy Baby or babies r us for much better quality. Plus they installed our car seat! Great place! more

My husband and I have both had such a great experience at Simon's. They were knowledgeable and great to work with during our pregnancy. We found that they were honest about their deliveries and that their quotes, were just that, a quote. However, we got our furniture right within quote. We took the car seat/stroller safety seminar and thought Mark was amazing. The store was clean, the help friendly, and we LOVE our furniture. more

This had to be one of the worst experiences I've ever encountered while purchasing furniture. Our furniture was ordered months before the baby was due. When we had the room ready to go we were told the furniture was waiting for us. I rented a u-haul and went to pick up the furniture to find 3 of the pieces were not in yet. After dealing with Mark, the head of Simon's, I was put on hold again and again with claims the "over-seas" distributor was at fault and eventually I was just brushed aside. We finally got one piece last month and the remaining two today, nearly 6 months after the original purchase date. When I encountered Mark about the poor service he claimed he offered an additional piece, at no charge. When I went to redeem this piece I was told I would be charged $200 for it. Outraged, I plead for another case of a discount off my overall price and now, once again, I am on hold for three more days. It is a never-ending battle with this company. The delivery is unreliabl more

I had ordered a bunk-bed set from another store and it was supposed to be delivered Sep 22nd. Sep 28th the store called and said it would be another month until delivery. I canceled the order, but was in a jam then. We had 9 guests coming for the weekend Oct1st, and our social worker for our post-adoption visit was coming for a house inspection Sep 30th!! I called Simons, told Mark exactly what I wanted and when (immediately!), and he talked me through a website to see the bunk-bed available immediately. I gave him my credit card on the phone, and picked up the set the next day. I've never had such great service in my life!! more

We were shopping for Britax car seat over $200, they appeared to have the lowest price. I confirmed w/mgr and associate several times, that it was the current year's model. Only to find out once I got it home, that it was a 2 year old model. When I demanded a full refund mgr refused and wanted to charge me $25 restocking fee, as if it were my fault! In addition when he installed the seat, he came out w/o the box and charged us extra for a strap we later found out had been part of the orginal pkg. Each time we had been the store prior to this the mgr has been cold and rude. This store is not what it appears to be! Don't waste your time going there, can get better service at buybuy baby and better quality and prices shopping online. more

One of the best!! After shopping all the local stores for my baby's furniture we ended up at Simon's. The individual attention was great & all the employees were very informed. The furniture arrived ahead of schedule & was delivered & set up exactly as promised. The one slight problem was resolved quickly & to my satisfaction. I would recommend Simon's to anyone looking for quality furniture at prices better than any other local store. more

We purchased our sons nursery furniture at Simons, and got a high end set for a great price. They were very helpful, and had a wide variety of cribs and other furniture. I'm looking forward to buying his next bedroom set in a year or so. more

I have purchased both my daughters nursery furniture as well as recently purchasing bunk beds for her. The first time around we had her crib and dresser delivered, the crib we put together, however when the dresser was unwrapped - it had obviously fallen off the truck somewhere along the line as the side rails for the drawers had all fallen and the drawers were shifted down - the complete thing was a mess. You would think they would check these things before delivering them. Then along comes the time when she is ready for a big girl bed, we order beautiful bunks for her (expensive) but beautiful. Have them delivered and they don't have the pieces to put the two beds together, so here we two bed frames in my daughters room and you cannot move around to even get to the one bed she needs to sleep in as her crib has been taken down. The deliver men were not happy about having to take apart the top bunk as noted by the fact that they left every screw used out on the rug and pieces of t more

This place has some beautiful products. Everthing you can think of for the new baby arrival. If you sign up for the registery they give you credit towards merchandise for everything that is bought on your registery. Nice! The staff is extremely helpful too. I bought a pair of lamps that had to be ordered and they came and the colors didn't match. They quickly rectified the situation! The prices can be high but its great. more

We bought our son's crib here. The quality of furniture is great. Once or twic a year they have a blowout sale that is GREAT! Highly recommend this store. more