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Santa Monica BMW

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1127 Santa Monica Blvd
Santa Monica, CA 90401

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(310) 829-3535
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Santa Monica BMW - Santa Monica, CA
Santa Monica BMW - Santa Monica, CA
Santa Monica BMW - Santa Monica, CA
Santa Monica BMW - Santa Monica, CA
Santa Monica BMW - Santa Monica, CA
Santa Monica BMW - Santa Monica, CA
Santa Monica BMW - Santa Monica, CA
Santa Monica BMW - Santa Monica, CA
Santa Monica BMW - Santa Monica, CA
Santa Monica BMW - Santa Monica, CA
Reviews
( 116 )
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( 1 )
( 8 )

Best

Thank you for making the process so painless. You were so professional and knowledgeable A joy to work with you again, as it was three years ago. All the best

Worst

I went in to try and find out if all the recalls on my BMW had been performed. The customer service reps made me feel like I was causing them some sort of problem by being there. ...

Very happy with my purchase 5/3/2011

Again, can't say enough about Sven and how great he was to work with. He is a true pro, understands my time and values it and knows exactly what to take care of. He went over and above and that is what I think makes for excellent service. I sell millions of dollars in advertsing each week and service is key to my work - Sven knows this as well. It went PERFECTLY in all aspects. Very happy with the purchase and will recommend to my firends more
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Very nice and helpful! 4/29/2011

Everyone was exceptionally nice and more than willing to help with anything. more
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My agent Christopher... 4/25/2011

My service agent, Christopher, really went out of his way to get my car turned around quickly. more
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Just Delightful 4/21/2011

Ms. Lle was just delightful, professional and attentive. She truly made this experience the most pleasant to date more
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I'll be back! 4/19/2011

My Sales Advisor - Rick Reitz and Manager - Hans were exceptional. Made the purchase easy and the experience at BMW Santa Monica very good. I'll be back! more
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1st service on my 540ia 4/13/2011

Recent visit to SM BMW for 1st service on 540ia and to fix alarm intermitent problem as well as an interiior panel part that broke. Very friendly service from Frank, adn they called me to say the car was done. To my surprise, they found and fixed the alarm prob. Car was cleaned. No costs. I was very pleased with the experience. My coworker uses them quite a bit and has been pleased also. Years ago I used this dealer for service on my E36 M3's and was not so impressed. MUCH better than Bob Smith BMW. more
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Look forward to buying from them again 4/12/2011

This review is for the Certified pre-owned office of this dealership. I was initially skeptical about making a purchase here due to the reviews, but they had the best vehicle within a 500 mile radius when I did a search on bmwusa. Worked with Mario over several emails since I live in AZ. He was very prompt in responding to all my emails. He even sent the service history of the vehicle and gave me a good price. This is a no-haggle, no nonsense place and is evident when you actually work with Mario. I flew into LAX and arrived at their office at 10:30AM. Mario took me out for a testdrive and explained everything about the car. He was very proactive in calling up all the necessary folks to get my paperwork going ASAP. Deigo detailed my car and we got the financing taken care of by Henry. By 12:30 they sent me on my way with a tank of gas. I am now a very proud owner of a 528i and look forward to buying from them again. more
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Many happy returns 4/11/2011

I recently bought a 335d with Lorelei Llee, and I would like to report that it was a most enjoyable process. Even though i sent Ms. Llee on several color/order tangents, she remained enthusiastic, patient, and worked diligently to help me in every way she could. Sadly, theses days it's not often I can write a note like this, so it sure is a pleasure when i can. Many happy returns in the new Year more
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Hans was informed and very supportive 4/6/2011

bill in parts is a hero. he recognized that the tires were not performing up to bmw standards and arranged to replace all 4 under warranty. he saved the day and saved a great customer. Chris is always on top of things. Hans Dahklia was informed and very supportive. He is a real asset. more
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If you love BMWs... 3/31/2011

If you love BMWs this is the dealership to visit for your next one or for your next service visit. The staff is courteous and professional and knowelegeable. Their service department can get busy so it is best to call for an appointment but generally they do the work they intend to do and have the car ready on time. I got my 745i there and probably will give them my future business as well. more
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Kudos 3/29/2011

I have received outstanding service and support since I purchased my BMW in April 2009. Mr Coon has always been available, helpful and very prompt in providing service and assistance. Kukdos for Mr Coon. more
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Professional and Cheap 3/25/2011

THEY WERE PROFESSIONAL AND GOOD AT THE CUSTOMER SERVICE. THEY DID THE WORK AS PROMISED. IT ALL TURNED OUT VERY WELL. more
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I am very glad I got my new car here! 3/24/2011

I appreciate the sales and service staff here. I have a BMW convertible and when I get my car serviced, I get a free loaner! I am very glad I got my new car here! more
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Good Service 3/21/2011

I called them at 9:15 on a Fri, and was able to drop it off at 9:30 with a very typical 30-min paperwork/warranty overview. The rep (Chris) was professional and courteous, and set an expectation that I felt comfortable with (a possible overnight stay in the shop). They only have about 30 loaners and roughly 60-100cars come in daily, so I knew my chances of getting a loaner were slim. No biggy, I walked and road the bus...In the end, I picked my car up on Sat afternoon. All repairs had been made and the car washed (I watched this with my own eyes while standing out on 12th St.). A $50 warranty deductible and $20 bottle of leather cleaner later and I was on my way. more
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Charles is nice 3/18/2011

Just took my certified car in for scheduled service and it was painless. They even fixed something that I didn't think would be covered. I was helped by Charles. more
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Better than most 3/16/2011

I was initially skeptical about making a purchase here due to the reviews, but they had the best vehicle within a 500 mile radius when I did a search on bmwusa. Worked with Mario over several emails since I live in AZ. He was very prompt in responding to all my emails. He even sent the service history of the vehicle and gave me a good price. This is a no-haggle, no nonsense place and is evident when you actually work with Mario.I am now a very proud owner of a 528i and look forward to buying from them again. more
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Just the right amount of nudge 3/4/2011

I leased a car from your dealership today thanks to Carmen. Had to mention what a pleasure it was working with Carmen. She was not over the top like the other dealership salespeople. She was just the right amount of nudge in a non-annoying fashion. She looked great - stylish and professional and always appeared calm while getting the job done. She was knowledgeable about the product line and always accessible. I will definitely refer prospective buyers to Carmen. Also loved Lance! Thanks for a great experience! more
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Professional and informative 2/28/2011

Thank you for the professional and informative manner in which you assisted me in purchasing the new 328i. You are an excellent representative of a fine organization, and I look forward to continuing my relationship with Charles, you, and your colleagues at Santa Monica BMW. Best wishes for the holidays. P.S. Thanks for the call about the garage door opener. more
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Very thorough 2/25/2011

I really like the car, and I thank you, again for your very thorough and professional way of doing business! more
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This is my seventh lease with BMW 2/17/2011

This is my seventh lease with BMW and this has been by far ---light years ahead --- the best and most memorable experience. Lorelei is at the top of her game - her knowledge, professionalism and positive energy is in a league of its own. She will handle all my BMW needs going forward regardless where we reside. I wish that you and BMW take great care of her - otherwise, I may steal her one day. All the best. more
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  • Hours: Mon - Fri, 9am - 7pm; Sat, 9am - 6pm; Sun, 11am - 5pm
  • Payments: Discover, Master Card, Visa
  • Neighborhoods: West LA, Mid-City
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