Santa Monica BMW

We bought an X3 here a few months ago.. the price was right, and the salesman was helpful and non-slimy. The loan guy tried to sell us an extended warranty, but I just said no. I can't speak for the service, but the sales process was relatively painless. I've dealt with New Century BMW, Long Beach BMW, and Nick Alexander BMW - New Century was good too, but Nick Alexander was by far the worst. more

The most pleasant experience I had since I own a BMW. My car was due to service so I took it to SMBMW and I was amazed by the courtesy and professionalism with which I was treated. My service advisor Matthias (call him the Austrian) took care of me and my car, that gave me the feeling I belong to his family. He explained to me in a manner so I could actually understand what was wrong with my BMW and what needs to be fixed. He was efficient and courteous in a way that made a miserable morning, into a pleasant experience. This guy is something else!!! When it comes to cars and understanding that you don't have the best time when you have to take your beamer to the garage. My car was finished right on time, as promised and clean. I got walked to the cashier by the ?Austrian? and I felt really comfortable to be in the presence of this gentleman. This is a total different SMBMW as experienced in previous visits. If you ever have to go to a BMW dealership I can only recommend to visit SMBMW and make sure you ask for Matthias or the ?Austrian? when you make your appointment. You will be amazed I can assure you. Just as I was leaving I remembered I want to pair my Bluetooth Mobil with my beamer, which is not always the easiest procedure, Matthias observed that I was somehow struggling so he came out to the sidewalk asked if I needed some assistance and did the whole procedure for me at no cost plus he explained to me how to do this so that I am now able to do it myself should I ever have to. As I offered him a tip he declined and said this is all part of the service and there is no need for that, a thank you is more than enough. Go there ask for Matthias and your day will be this little bit brighter. more

I could not be more impressed, or happy, with my experience with Santa Monica BMW. My sales person, Mario Guglielmelli, could not have been more pleasant and engaging. He was so energetic, and enthusiastic, and you could tell he loves what he does. more

I am so suprised to read the negative reviews here as i just purchased a 2007 certified 328i and had a great experience. I first met Alferdo who showed us the car had myself, wife and son test drive it and he was kind, personable and not pushy. I than got in contact with Hans, the internet sales manager who was simply wonderful. we communicated via internet, he answered all my questions regarding the car and we negotiated a fair price. He also had me thoroughly inspect the carfax history report and explained what everything meant and the significance of each service entry. It was a delight dealing with Hans after talking to so many aggressive and often shady type guys at other locations. The car is a special gift for my son and he was very particular about the features he wanted and Hans came through. The car was cleaned up and my son noticed some minor touch ups needed but Hans had the excited kid take the car and promised to have his special detail tech man take care of the matters whenever my son wants to bring it in. I was also informed that a BMW loaner would be provided with this and future services. Bottom line...if you are looking for a BMW save yourself alot of time and trouble...go straight to Hans. I will later follow this up with another yelp review to let you all know how the F/U visit goes. more

Don't know what al the bad reviews are about. Just took my certified car in for scheduled service and it was painless. They even fixed something that I didn't think would be covered. more

I purchased a 2008 M roaster from the used department at Santa Monica BMW. The customer service at Santa Monica BMW was excellent. Mario from the used department returned all of my phone call and provided the necessary info required in a very timely fashion. I flew into LAX and he picked me up in his own personal vehicle. When i arrived at the dealership the vehicle was spotless with a full tank of gas. Mario had the service department install a wind deflector and arranged a company to come into the show room for three hours to apply a 3M clear bra. The quality of work from Gary in part on the install was perfect. Staff was friendly and easy to talk to. I highly recommend Mario and his crew at Santa Monica BMW (used). more

Carmen was fantastic, and continued to be great even after the purchase. The follow up attention will be what makes me truly impressed by the dealership. more

The sales staff was so busy that day and I am impressed they stayed, did the deal, and the finance director worked overtime to close it. I commend them for their willingness to do so without making us feel as though we were causing them distress in doing so. more

Stay away from this dealership.. poor quality of work.. worse customer service. more

uncomplicated. (Lorelei was terrific!) more

Agency was very helpful and made the transaction simple more

I am enjoying it a lot! Thanks so much for your excellent service in helping me get it more

The completion time was quite amazing. I was feeling ill that day and my husband and I stopped by to look at one car, not buy a car that day. Alfredo Medina was so knowledgeable and able to convey info to us quickly that we actually stayed and bought the car. I apologized for being ""bitchy,"" and Alfredo was kindly understanding. He completed the sale in record time for us, which was our request. Many thanks to the sales manager who expedited the sale. Immaculate. Alfredo had the car washed and added gas while my husband and I dealt with the paperwork. One minor detail is the the passenger floor mat was in the trunk and when put in place, the top end curled back. We may tack it down somehow. Second minor detail was that the LED lamp in the glove compartment was missing. We accept this since it is PO. Alfredo was very responsive to a missing radio manuel and located one immediately so that we could stop by and pick it up. Love the website. more

I felt Alfredo's care in my purchase of the vehicle to get what I want. Thank you! more

Highly pleased with the entire experience at Santa Monica BMW Pre-Owned Center and a true benchmark of excellence after visiting many other SoCal BMW dealerships. The entire staff at Santa Monica Certified Pre-Owned BMW was great with fair information, helpful staff, and knowledge personnel. Worked with me to ensure the proper paperwork was completed for my purchase in CA and shipment to NC. A great service all the way around! Had the car shipped and the entire staff at Santa Monica BMW pre-owned from the Manger, to Sales Associates were very helpful in making the process seamless and fit to my schedule. A truly low stress situation that was outstanding! more

The sales person, Carmen, I worked with is wonderful. I have worked with her on previous cars in another BMW dealership and followed her to the Santa Monica BMW even though that location is not practical for me. I will probably continue to maintenance my car at the BH BMW where I previously leased. more

The car is excellent, cant say enough about how fantastic everything turned out. I was recently reminded of the service you provided me. A friend purchased a 2007 Z4 from a dealer in the U.S around the same time I did and things did not go as planed. The car was in horrible condition to say the least. I went to take a look at the vehicle and when I saw it, I felt grateful for the service and condition of my vehicle. I have written about three or four reviews on the excellent service i recieved from yourself and the rest of the staff at Santa Monica BMW. more

I had a very positive experience at Santa Monica BMW and have confidence that will continue. Thanks! more

Keep up the high level of service--I would love to have this great experience my next service. The staff was the most efficient, friendly and courteous that I have encountered at Santa Monica BMW. Reynaldo and Rosie were quick and efficient. I was greeted immediately upon my arrival and introduced to Ray (Reynaldo), who quickly took down all of my information. Everything was dealt with on the service end. Ray was terrific. He called me to advise when the car was ready and told me I could pick it up the next morning at my convenience. I forgot to remove a box from the trunk of the rental car and I called the next day to ask about it. Turned out that Rosie had already retrieved the package and had left me a voice mail, which I had not yet heard. She told me that she had the box and I could pick it up from her. This was handled ""beautifully."" It was great not having a big bill at this end; the warranty actually covered this repair! Brakes are no longer making whistling sound-guess the new brakes were in order. I have not yet been able to test the navigation or CD player to confirm problems resolved. Car was washed and clean. Car washed-I was happy. To make this better, you cold vacuum interior, but that's just me! The loaner was a new 328i, and I loved it. All of the controls were familiar BMW. more

It was overall an excellent experience. I enjoyed working with my salesman Jason and his manager Sven. The person who went over the the paperwork with me was also very nice. more