Sandberg Northwest Volvo

We traded in a vehicle on a used XC90 and had an absolutely stress free experience. Steve Haas was low key, efficient and very knowledgeable. This is our 9th Volvo, and we bought our first at Sandberg many years ago. Their prices were 15-20% less than Barrier in Bellevue for a comparable car. more

Finally an honest dealership! As soon as I arrived at Sandberg I was treated as if my business really mattered. It was a non-pressure, friendly environment. I found the car I wanted and bought it for a great price. I will continue to buy all my cars from Sandberg. more

We bought what ended up being a defective 2002 S60 from Sandberg. With only 60K miles and despite their dealer inspection, the transmission is shot and will cost over $5000 to repair. Sandberg's General Manager is unconcerned. We read other reviews too late, and realize now that Sandberg has a history of selling "east coast junk." more

Good: Very fair price and trade in allowance. Very knowledgeable salesperson. Absolutely no pressure.. more

Good: Nothing.. Bad: Customer service = bad. Car Service = bad. Response to concerns = nothing. Nada. Good luck. THEN you get the pleasure of never being able to get off their mailing list.. Improvements: That it closes down. I'd be very happy to see that.. Other: Three years later - and I STILL can't get off their mailing list - after repeatedly asking - they ripped us off, AND I have to be reminded of that over and over again. Go ANY PLACE ELSE.. more

Tough Luck! I think Sandberg is a great place for service. You should have gotten a buyers inspection at a BMW Dealer before making a purchase. Most all dealers sell cars that have been in some kind of accident but still have a clean CarFax report. As a Volvo franchise they are not able to sell a volvo as a certified pre-owned if it has been in any accident or sold as "unibody" at an auction. However their used car lot is just like any other. They(and all dealers) will regularly bid on cars at lease return/bank auctions with announcements of "unibody" and "frame damage" as long as they have verified that it has a clean CarFax report before bidding. the BMW dealer who originaly leased your car on the east coast would have been prohibited from bidding on your car because they are a franchise BMW dealer. This makes a car like yours apealing to other dealers because they can get a very good deal on the car and make a larger profit while selling it for less than their local competition. Next time will it be worth the extra $150. for a good buyers inspection at the BMW dealer before making the purchase? Thats the $15,000. question. more

I have an awful experience with Sandberg -- both in buying my car from them as well as working with their service department. I was sold the car at a price higher than was advertised on their own website, this they chalked up to confusion in their dealership!!! WHATEVER! Then, within 3 weeks there were 2 different lights coming on in my car ...check engine, low coolant and a weird squeaking in my brakes. When I took it to another Volvo specialist first, they said Sandberg would have had to know about this issues prior to the sale ...and recommended that I take it back to Sandberg and try to have them make it right. Sandberg failed MISERABLY at trying to make it right. When my estimate came back at over $1500 -- they sales department said they would kick in $200 in good faith, on service issues THEY KNEW ABOUT PRIOR TO THE SALE!!! They really are crooks and should not be allowed to sell under the Volvo franchise!! more

I think your all crazy.This the best dealership ever. more

I purchased a used 2003 Volvo XC70 from another dealer. I thought I would check out using Sandberg Volvo for service. What a mistake. I am so glad I had done some research before I went in. What I needed was a 60,000 mile service. The lady in the service department barely had time to acknowledge me when I arrived, even though there were no other customers to be seen. I asked what it would cost to have the service done, she quoted me $625. I about dropped to the floor. All the research I had done on the Internet showed that the service should cost somewhere between $240 - $280 dollars. I showed the lady a print out from www.edmunds.com of the services that should be performed and what the costs should be. She could not give any kind of explanation as to why they would charge SO much more, except they use genuine Volvo parts. I checked around to other auto service centers and was given quotes in the $240 - $280 range, just as my research had indicated the price would be. All of the other service centers said they use genuine Volvo parts as well. The lady in the Volvo service center could care less that I had even walked in the door and she seemed relieved that I walked right back out. I won't be walking back in anytime soon. more

I got my car service done with them, and they charged me with $650 initially to fix my check engine light on. After 2 weeks the check engine light came on again, when I went back to them, they gave me all sorts of excuses that they had mentioned it to me about before, and then charged me $650 more this time. I am totally frustrated with this kinda business, I hope there is some kind of consumer bureau to check these dealers from stealing our hard earned money, its important that we raise our voice against such false business ethics. more

*****************WATCH OUT******************** THESE PEOPLE ARE ABSOLUTE CROCKS, THEY HIDE BEHIND THEIR SIGN AS A LARGE DEALER TO SELL EAST COAST JUNK. My wife purchased a BMW from them thinking a large dealership of this size can't sell wrecked cars......... boy was i wrong, The warranty was void due to the severe accident the vehicle was in, almost the whole car was repainted. i lost $ 15,000.00 in three month due to their dishonesty. be ware this is the big bad wolf hiding behind a franchise name. more

I had the worse experience with Sandberg of Lynnwood. It was so bad; I stood in front of their establishment with a sign. It was the only thing I could do to voice my frustration with there dishonest sales practices. I don't know how they sleep at night. more

I have been in the marketplace for a new vehicle. Working with auto dealerships is one of the few experiences I avoid for many reasons. Let me preface by giving a little bit of history on yours truly. I used to work as an auto broker and, as such, dealt with dealerships nationwide on a daily basis. After a little over a year, I was laid off which was an angel in disguise. I was near a breaking point where my personality and character would have been forever changed had I stayed in that position any longer. So it is to be said that I have significantly more experience with car dealerships than the average person. There isn't much I have to say for Sandberg Auto except that I was blatantly discriminated against on basis of my age. The whole experience, from the moment I entered the floor to the second I closed the door, was humiliating. Because of my age, I was disallowed from test driving a vehicle without making a firm commitment to purchase that vehicle. The buildup to that ultimatum was the stipulation that I wasn't to test drive until I was verified through a credit check. I agreed to the credit check since I knew my credit was good and was willing to have them check if that was the price I was to pay to be viewed as a serious buyer. Unfortunately, this was not the case but was rather a tipping point to even more hassles and hoops to jump through. Over the whole experience, I kept my composure, did not raise my voice, nor submit to any other outbursts. Unfortunately, due to the business, there isn't much I can do as the consumer...Except write this review. So if you are in the marketplace for a vehicle and Sandberg Northwest Autos (Volvo, Cadillac, etc.) finds its way onto your list, please do not give them the opportunity to lose your business. more