SOS Xtreme Comfort

very satisfoed more

overall great never have anything bad to say always helpful more

The SOS service people who come to the house have always been wonderful...I have no complaints about the service over the years in fact, I would give the service people a five star rating! more

Whether it be their oil delivery, maintainance, or office/ accounting staff,they have always been very courteous, responsive, and helpful. Their prices aand various payment options are also a big plus. more

Overall the deliveries and service people arrive on time and are very professional. I have a long driveway and must keep the oil tank topped off in winter because the trucks cannot get to my home when it snows. I just do not want to be penalized pricewise when I get a delivery that is less than 150 gallons.That is my only issue...other than that..they are a great company more

No comment more

Delivery and service personnel always courteous. Emergency service for breakdowns is always prompt. more

Reliable and dependable. Service techs are excellent. more

Love SOS Fuels. We live up the side of a steep hill, and they deliver, no problem, even our new boiler from them. Been a loyal customer for many years and highly recommend. more

Great service. Very prompt in emergency situations.Would highly recommend their services. more

The difference in service between SOS and my last oil & propane suppliers is night and day. With budget-billing, price cap plan, auto fill, and a service contract I never worry about my fuel deliveries. My boiler shut down on a frigid Sunday and SOS sent a repair person within a few hours. Everyone I have dealt with at the company has been very helpful & pleasant. more

I'm pretty satisfied with SOS Fuels. In the past 4 winters of service--the only complaints I would have is: (1) the company doesn't automatically set up the annual tune up with the customers who pay for it ahead of time. As busy as we get, more than a year went by without my boiler getting serviced. When I realized it and brought it up, the rep said the company sends reminders for the cust. to call in and set it up. They send it by mail on a 5X6 card that looks like an advertisement card. It looks like they're trying to sell me something and I throw it out. Maybe there is an ad and a reminder-I don't know. But it's misleading or not getting my attention and for the amount I'm paying for emergency repairs that includes an annual tune-up, it's not satisfactory. Surely it won't happen again because I've caught on and have it on my calendar. (2) I'm supposed to be on automatic fill. Yet I have to call it in all the time because we get too low. Pure luck has saved us from totally missing it needs a fill and calling it in. I don't understand how they figure out the schedule of when to fill and why they haven't changed the schedule since I've called it in so many times over a one year period. So we try a bit harder to stay on top of them. I'm 'complaining' because this is the second time I was asked to review the company. These issues weren't important enough to discuss because their service/tune up guys are GREAT. They've even helped us figure things out over the phone and get the boiler running. If I call in a delivery, they answer the phone right away and send the truck out right away. Even on 2 occasions where it fell on a weekend. I feel they are fare in their pricing and honest about costs. I use SOS because the previous owner used them. I would only look into another company if I wasn't satisfied. I have never asked around about the competition or tried to compare price or quality of service with other companies because I believe one way or another we pay ahead or we pay later for good service. more

The technician arived on time, was very neat and competent, and fixed the problem. Can't ask for more. more

They're always on time, courteous and work like crazy to get our boiler to work if it has any problem. more

I am a Civil Engineer and after thoroughly researching options and six companies to install a new heat pump and hydro-air equipped, air handler at my home, decided on SOS. The decision was based on knowledgeable sales staff, the equipment manufacturer (LENNOX), SEER rating, potential for rebate and total cost. The sales staff not only sold the job, but stayed with the project throughout the installation and start-up period. I wrote a contract that outlined what I expected and they were more than amenable to an extended trouble shooting period if needed. I have recommended SOS to other building professionals and will continue to do so. more

We are very happy with the service from SOS.They are dependable and come if there is a problem. more

their techs are good and work quickly and cleanly and explain the situation well. more

Very pleased and have referred you to the new buyers. Thank you more

Emergency repair service is within 6 hours of calling them. Since being on the monthly payment plan , I have never been without fuel oil. more

I have been using SOS for more than 15 years and they have been excellent. The rare 2 times in all those years that I needed emergency service they came quickly and resolved the issue. more