Roto-Rooter Plumbing & Water Cleanup

We had no hot water and roto-rooter sent us AL. He is the most knowledgeable plumber I have ever dealt with and he diagnosed the problem and fixed everything so that we had our hot water back in a timely manner---THANKS AGAIN AL more

This was a terrible experience. I got completely ripped off. The plumber was friendly and seemed knowledgeable. Dont trust the pricing here though. I paid $720 for a sub-pump replacement to find out I could have had it done for MUCH cheaper! more

In my recent experience, Roto-Rooter proved themselves to be a company that stands behind their work and ensures the satisfaction of their customers.\r \r The service we received from Mike #229 and Al #703 was top notch, professional, knowledgeable, efficient, and courteous. They were problem solvers. Mike, Al, and their supervisor showed Roto-Rooter in the best possible light and would be the reasons for me using the company again. For Roto-Rooter, the job isn t done until the customer is satisfied. more

We were having a back up problem in the basement. Had some sticker shock when we were quoted, but after seeing what was involved and how long it took, I am suprised they didn't charge more. We are very pleased with the completed work. Bryan out technician was tops! more

John (2723) fixed a leaky pipe in my basement. He came on time through a snow storm. The repair was done quickly and he cleaned up afterwards. I would recommend to all for their plumbing needs. more

I had the pleasure of having Mike #229 service my home. I had a backed up sewer pipe that flooded my basement. I could not stand the stench after a few days so I called Roto-Rooter immediately. I am glad I did. Mike was there in under an hour and worked so fast. He was professional and pleasant and even helped me clean up the mess left behind. Thank you. Invoice # 17014374 more

Our tech Mike (1063) was awesome!!! We were so upset about our sink not draining and worried about what it could be. Mike was kind, professional, and was very informative!!! He had our sink working within an hour. My parents used Roto rooter for plumbing issues when I was a child....I never thought twice about who to call when our drain stopped working!!! Thank you Roto-Rooter!!!! Thank you Mike!!! \r Kate \r more

Mike 229 was very professional. Replaced the sump pump and snaked our drain in a timely manner. We're loyal to roto-rooter and have used them many times. more

As Roto-Rooter installed my first water heater I already knew what great service they do, so when I needed to replace my water heater when it started leaking I immediately called Roto Rooter. They came out the same day at the time they stated and the technician Bryan #1663 was extemely knowledgeable and efficient. I would definitely recommend Roto Rooter any plumbing problem. more

Kitchen sink backed up and they were out in a hour after we called. They fixed the problem in no time, and the sink actually works better now than when we moved in. I would highly recommend them! more

Our kitchen sink backed up today. I tried to do the manly thing so I bought a pipe wrench, a snake and some drain cleaner. Two hours later, my wife insisted I call Roto-Rooter. Adam (Technician 929) showed up in less than an hour. He was one of the most courteous and likable workman we've ever dealt with. He explained what caused the back up, where it was probably located and how he would use a long 75 foot snake to clear it. He then set about checking the plumbing that I had already disassembled ( I couldn't progress very far because I didn't own the right tools) and he showed us how the original plumbing was rusting through. He helped us to decide whether we should go with metal or plastic replacements, and discussed costs. He didn't try to direct us to the more costly service or parts, but he did explain the pros and cons of metal versus plastic fittings and he helped us determine what the best course would be for the long run. He applied Roto-Rooter Pipe Shield treatment and explained how it kept pipe free of build-up and how we should use it regularly. He then cleaned up after himself leaving absolutely no trace of a very dirty job just having been completed. We are going to hold onto his name and ask for him specifically if we need any other plumbing or sewer services in the future. more

I have used roto rooter, I had just bought my home in Cleveland and found major plumbing problems, with all my money tied up in purchasing my home I was angry, hurt and most of all so very depressed, but when Randy tech #7655, he actually was sincere and caring about my problem, when he found another major problem, he wanted to show me and I had this horrible fear of crawling under this house with the spiders and whatever else could have been there, he talked me through it and stated he did not want me to take his word for he needed me to see it, when Rob #7901 the plumber arrived they both got me under the house and my fear was broken - I have never had 2 people from such a big company treat me with such respect and honesty and more important the sympathy that they showed, John and another worker came out on sunday and did the job again they took me down to see everything they did, I cant say enough about roto rooter, I will use them for all my plumbing needs without any doubt. lauren akitaSee More\r more

Roto-Rooter responded quickly to a blocked sewer problem. The plumbers had the drain unplugged quickly. We even got a free camera scan of the sewer line! more

Middle of the night, on a weekend, and there's 6 inches of water in the basement. Roto-Rooter was out in less than an hour, and never even woke up our daughter! For plumbing, emergency or otherwise, in Cleveland, they have to be at the top of the list. more

Our pipes collapsed under our slab home. Roto-Roter detected the problem and clearly showed us on video what our issue was (they even left us a DVD for our records). In order to fix the problem our kitchen, hallway and laundry room floors had to be dug up and new pipes run that were up to code. In addition the pipe leading under the garage and down to the street had to be relined to prevent any future collapse. From start to finish we had an extremely professional team who worked efficiently for a week to get the job done. Steve #3116 and Al #703 including 5 other employees worked components of the project. Steve and Al made recommendations to help reduce, not only the cost, but further disruption to our home. Steve worked all day and even into the early evenings. We are very satisfied with the quality of work and we would highly recommend them for any project! more

Excellent service and fast too! Probably not the cheapest guys out there, but you get what you pay for. These are the best plumbers in Cleveland. (INV. 16754291, Tech 3709) more

My plumber John (tech# 2723/invoice# 16736752)) was very knowledgeable and professional. He arrived within an hour of my initial call and was able to locate and take care of the problem quickly. I was very impressed with the time he took to make sure to explain everything to me. I've had other plumbers from national companies out before and always felt like they were not very professional and were more interested in rushing everything just to leave as soon as possible. Thanks again John. more

06/12/12 Roto-Rooters plumbers: Truly outstanding! My father just passed away June 1st and I'm still caring for my wheelchair confined mom. On top of everything going on, we developed a plumbing problem! Bryan Baker was courteous, professional and worked like lightening! He fixed the toilet and sink immediately. What a true blessing to have Bryan's expertise solve our plumbing issues, therby making our lives alot easier.Thank you Bryan and the team from Naiman Pkwy. Roto-Rooter! more

Our tub was draining water very slow until eventually it would not drain. We got the phonebook and called Roto-Rooter, the rep I spoke to was very professional and friendly i was given great help in setting up to get a plumber to come out. The plumber showed up within 20 minutes, he was very nice, helpful and friendly. Our plumbers name was Ishmell he unclogged the drain in no time. Ismell expalined everything he was doing and what some of the causes for the clog in the drain were. He gave us great advice on how to prevent the drains from clogging up again. With Ismell's advice we decided to go with the Pipe Shield, to prevent an issue like this to happen again. He explained out this Pipe Shield worked and told us how to use the Pipe Shield. This was a great experience he was in and out and fixed the problem in no time. Thank you Ismell and the Roto-Rooter company for being so well imformed, friendly and helpful. more

On a Sunday afternoon, my husband and I walked into our house and it smelled horrible! I went into the basement and saw that our main waste line had backed up, and there was waste spreading over the basement floor! Roto-Rooter was the first business that my husband called. Within minutes Randy(#7655) showed up and explained possibilities on what could have happened, and our possible options. Unfortunately I had to call my mother(who lives in south Florida) and ask to borrow the money but before she would, she wanted to speak with Randy. He took the time to patiently inform my mom on what was going on and the options. He was very friendly and professional. He contacted Mike(#1063) to get the machinery we need to get this clog out, and in no time Mike showed up. Even though my husband and I were freaking out, they helped us remain calm by letting us know exactly what was going to be done and executing it in a very timely manner. This horrifically smelly job was no problem what-so-ever these brave men!! :) After all was said and done, less than 2 hours since the service call, they cleaned up all their messes and even helped and gave good tips on cleaning the last bit up, and how to prevent it from happening again! Excellent job, I'm amazed at how good your men are compared to other businesses. They informed us about the guarantee and since we live in a house built in 1900, we will definitely call Roto-Rooter for any future problems more