On a Sunday afternoon, my husband and I walked into our house and it smelled horrible! I went into the basement and saw that our main waste line had backed up, and there was waste spreading over the basement floor! Roto-Rooter was the first business that my husband called. Within minutes Randy(#7655) showed up and explained possibilities on what could have happened, and our possible options. Unfortunately I had to call my mother(who lives in south Florida) and ask to borrow the money but before she would, she wanted to speak with Randy. He took the time to patiently inform my mom on what was going on and the options. He was very friendly and professional. He contacted Mike(#1063) to get the machinery we need to get this clog out, and in no time Mike showed up. Even though my husband and I were freaking out, they helped us remain calm by letting us know exactly what was going to be done and executing it in a very timely manner. This horrifically smelly job was no problem what-so-ever these brave men!! :) After all was said and done, less than 2 hours since the service call, they cleaned up all their messes and even helped and gave good tips on cleaning the last bit up, and how to prevent it from happening again! Excellent job, I'm amazed at how good your men are compared to other businesses. They informed us about the guarantee and since we live in a house built in 1900, we will definitely call Roto-Rooter for any future problems
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