Roto-Rooter Plumbing & Water Cleanup

After having a brand new bathroom constructed, at 10 oclock on a Friday night, we had a massive flood in that new bathroom. Called the number for roto- rooter and got probably the best customer service I can recall. Unable to send a plumber out that night, there was a plumber at my door at 7:45 the next morning. Rich was wonderful, very thorough and kept me appraised of everything he was doing. Of course it was a complicated problem, but Rich definitely thought outside the box to fix the problem. Unfortunately that same night, the same thing happened again, and on Sunday morning Kenny came to help. Again- I cant say enough about the service and his expertise. THANK YOU for making a horrible situation bearable. I would recommend these people to anyone! more

We had a leak, needed a plumber, called Roto Rooter in Farmingdale long island and Josh (#348) came over quickly! He was able to find the problem and came back the next day to fix it! Josh was patient and kind to my three young children and took all safety precautions. He cleaned up the mess once finished. Hopefully we don't need a plumber very often but if we do we will call for Josh again!! more

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Excellent work done by Bill # 1556 on June 6, 2012. The shower/bathtub diverter stopped working, allowing water to gush from the tub-spout when the shower was on. The screw that secures the diverter handle was stripped and that made the job more difficult. Bill competently and quickly was able to remove the handle and rebuild the shower diverter. I'm very satisfied with the overall quality of work, price, and technician's expertise. I'll use Roto-Rooter again as my plumber on Long Island. more

I was a bit apprehensive to have roto-rooter plumbers come over and do the work, but after exhausting all of my other options and over priced plumber in Long Island, Nassau County, I decided to call roto-rooter, after all it didn't hurt to get an estimate. The roto-rooter staff exceeded my expectations. The dispatcher called me in the morning and tried to get a professional plumber to my place at a decent time (by 9:30am - awesome). The licensed plumber who came over from the Farmingdale, N.Y. office in Long Island, introduced himself ""Luis"" - tech #51. Luis was up front about the cost and explained everything to me up front. Luis quickly and accurately isolated the problem area (old/rusted pipe). He did a thorough inspection to ensure there were no other problem areas with the pipes. He gave me a decent quote (less than other quotes received by other licensed plumbers in Long Island). Luis understood that I had a tight budget. He provided the best long term solution for my problems. He spared no expense when it came to the quality of work. He spent time (over 5 1/2 hours) to ensure the work was done properly. He tried to find the best solution in order to avoid ripping all of my walls (with my permission, he had to make a small hole to resolve the issue). He triple checked his work and made sure he left without any leaks with the pipes. He thoroughly cleaned any debris, offered a non-intrusive product to protect the pipes (no pressure, my choice), and explained that ALL work is GUARANTEED for 1 YEAR -- any issues he (Luis) will come and fix it for FREE. Luis did an excellent job and exceeded my expectations. If I, or any of my friends ever encounter any plumbing issues, I will definitely tell them to call roto-rooter and ask for Luis. I am sure all the other roto-rooter employees do just as good of a job, but with my experience with Luis, I am sold and will be a life long customer. I cannot speak for anyone else, but the only advice I can give (based on my experience) is to call for yourself and have a roto-rooter technician come over and provide you with an estimate. I am GLAD I did!!! more

I had my elderly father's kitchen sink and upstairs shower repaired a couple of days ago and I had the best experience. The plumber, Sherwin, Tech #59 from the Farmingdale, N.Y location was so thorough, pleasant, kind to my father and provided superior service. more

From the first phone call to Roto-Rooter to the thank you at the end of service everyone was wonderful. My hot water tank quit and dumped water all over my downstairs. So I called the plumbing service that helped me in the past. With-in one hour of the first call, Tim the plumber was at my house and 5 hours of work, he had taken out my old tank,got me a new one and I was good to go. This company is the best on Long Island. Thanks a million! more

Late Saturday night I heard our sump pump going on and off. Know that the only time it has ever came on was during extremely heavy rain, and since we haven't had rain in weeks, we knew there was a big problem. We waited till the morning and called Roto-rooter. They came quickly and found the problem, a clogged pipe in the waste line. We were so happy and satisfied with the work and professionalism of William, the roto-rooter man. I would highly recommend Roto-Rooter! more

We had a leaking kitchen sink. Hank from Roto-Rooter replaced all the necessary parts, was very nice and professional. Gave us tips about plumbing explained every step as he worked. Could not ask for better service. more

It took three times for the incompentent technicians from Roto Rooter to actually perform the job that was paid for on the first attempt. more

We had a badly clogged sewer and John has efficient and professional. Good service and friendly. more

Every time we need service they consistently come immediately, no matter how late in the day (and it always seems to be late in the day). Employees are friendly, courteous, and clean. They always explain what needs to be done and are always prepared to correct the problem on the spot. Worth every penny. more

we had a issue with our drain going to the sewer in the street.Our plumber, Hank #3364,from the farmingdale office, was not only very helpful, but was also very knowledgable about items in my house that I didn't know about. He helped me understand the different plumning materials that were used in my house, and how long they should last. After he left I felt very happy, not only with his work, but his concern to detail.Thank you Roto-rooter, I would use you again if I ever need you. more

There was a flood in my elderly mother's basement and she called Roto Rooter. The technician, Bill, was very professional and polite, and explained all that he was doing. Thank you! The price seemed a little high, and I wish it could've been less for a person on a fixed income. more

We had 2 clogged bathroom sink drains, and so were very happy when William #0145 arrived just when he said he would. He explained to us everything he was going to do. He was courteous, competent and professional. We couldn't have been more pleased. Thank you, Roto-Rooter. more

Roto-Rooter service man, John-2613, was polite and professional. We live in North Bellmore, Long Island. We had an emergency, sewage backing up in the basement, at 10pm on a Sunday night. All the local plumbers we called had advertisements that said ""24hour service - 365 days a year"". ALMOST NONE of them answered their phones and the ones who did were EXTREMELY rude. John-2316 came over at 10:30 and got the job done in under an hour. WOW! We could not have been happier with the service. I highly recommend Roto-Rooter and particularly their service man, John-2613. A GREAT PLUMBER! more

Great service! Came within an hour of calling! Very professional and efficient. Found a Long Island Plumber on the holiday. Thank you! more

I had a problem on New Years Eve. They were there within the hour to fix problem. Had another unrelated problem a few weeks later and they, agian arrived in a timely manner. Both times they where professional and courtesous. more

I had aproblem with my tenant's toilet and was told the plumber would be at my home within one hour. Edward was here within 45 minutes and he was able to fix the problem within minutes. Very professional and efficient. Thank you! more