Roto-Rooter Plumbing & Water Cleanup

Had yearly ""maintenance"" done on some persistent tree roots in the line. Friendly service, respectful and informative technician. Love the online scheduling option! Pros: Effective, on time, respectful and friendly staff more

Tech #2205 came to our home today in response to a clogged drain pipe - the main pipe running from the house to the street. Jeff was knowledgeable, courteous, friendly, professional and capable - he was able to clear the pipe so that it drains!!! and also gave us a lot of good information about future options. It was an altogether positive experience, and we would recommend this Roto-Rooter business to anyone! Thanks again!!! Excellent service. Excellent customer service. Julie S more

Today, June 8, 2010, tech # 2205 came to our rescue. The main drain pipe from the house to the street was backing up, and we had flooding in the basement whenever we bathed, showered, ran the dishwasher or washed clothes. Jeff came and was able to unclog the drain!! He was very knowledgeable, courteous and friendly. In addition to solving our problem, he gave us good information about future options. It was an altogether positive experience, and we would recommend Roto-Rooter to anyone. Thanks again! Julie Solomonson Pros: Knowledgeable, Informative, Got the Job Done!!! more

I was impressed by the fast and ease of scheduling on such a short notice. I called the night before around midnight because my drain backed up. The Minneapolis Roto-Rooter plumber was out the next morning around 11 am. Someone kept us posted all morning as to when the plumber would be here. The plumber found the problem right away and was able to open up the clog. I would recommend the service technician 2205. He was great. more

The plumber arrived at our Minneapolis home and was very good at explaining what he was finding and then fixing it! Pros: The Roto-Rooter Plumber was friendly and a pro more

I guess it's true - you get what you pay for. We had a great experience with Roto-Rooter yesterday - even if it was a little expensive. Our service person, Jeff, was very helpful and offered suggestions for us based on the condition of our main line. Although we hope a sewer backup will not happen to us again, it was nice to have someone like Jeff come to our rescue. Thank you! Pros: helpful, personable, prompt service Cons: kinda expensive... more

The specialists were quick to respond and gave good advice and service on a main sewer line. Even though the repairs were expensive, they made a difficult situation manageable with their knowledge and friendly demeanor. Pros: Fast and efficient more

Never, ever have I been so disgusted and disappointed in a service company as I currently am with Roto Rooter. I've lived in my house for four years and have had RR out every six months (at $250+ a pop) to clear tree roots from our main drain. Three and a half years ago we had RR send a camera down and we discovered a crack in the main. RR assured us it wasn't critical and at some point it would probably need to be replaced. Most recently, RR was out in August and gave us a 6-month guarantee on the work. Sewer backed up on Thanksgiving day so RR was the first call. After a mere three months, the guarantee disappeared and we were charged again -- another $250. We decided enough was enough and called a few plumbing specialists to come look at the main give us a bid on the repair work. Boy were we surprised when the contractors couldn't get a camera through because the main was blocked with tree roots. We called RR and they sent someone out to look at it again. Even though they were just out two weeks ago, they wanted to charge us again to clear the main. So much for a 6-month guarantee, we can't even get a two week guarantee. RR said they would be more than happy to send a camera down to check on the problem, for $150 or they would give us a 10% discount on having the main cleared?again. No refund, no guarantee and no work done. Stay away from RR. Nothing more than a scam and a ripoff. Cons: Rip-off scam, 2-hour window turns into 6 hours, arrogant tec more

So, I'm redoing my kitchen and call Gavic (now Benjamin Franklin) to get an estimate for moving a sink drain, hooking up a new dishwasher, refrig and stove. Dude shows up and after an hour of poking around, gives me the following estimate: $900 for moving the drain (pricey), $600 for plumbing the already-installed sink (ahhh... what?) $300 for hooking up the dishwasher (what a sec here...) $176 for hooking up the fridge -- one small water line for ice (c'mon...) and, the coup de grais $479 for hooking up the range -- one gas line with a valve and coupling already at the stove (get the heck out of my house!!)\r \r \r Bottom line, this plumber practices PREDITORY PRICING. Buyer beware!! Pros: On time Cons: Preditory pricing more

I had a very bad back up into my basement last weekend. Roto-Rooter was the second plumber I called and the only one to fix the problem. The dispatchers were awesome and very kind to let me know when the plumber would arrive. The plumber was very helpful and provided us with a lot of information. And most importantly I was able to use the water again without it backing up into the basement! Pros: They got the job done! more

He was late, but we received updates on his status. He explained the issues we had and gave us options to correct the problem. The technician wasn't pushy about the repairs and was friendly. Pros: Easy to schedule, friendly technicians Cons: Was late but he explained that he had been double booked more

Copper pipe was rubbing against larger pipe, and caused leaking. Reconfigured route of new water pipe, and solved the leaking problem. Also gave us tips on using drain cleaner, and caulking in tub. Did a fine job. Thanks Pros: Used innovation in solving the problem Cons: promised respose to call within the hour. Arrived later. more

Thanks to Mark and Roto Rooter for another great job. We use them exclusively and find their service very good. Pros: Good knowledge of problem and fix more

I called for service and they were out here within the hour! Employee was very knowledgeable and professional. A bit pricey, but for the speed and quality would use again. Pros: Fast service, expert knowledge Cons: Pricey more

He worked dilligently late in the evening and explained things well. Pros: very prompt more