Never, ever have I been so disgusted and disappointed in a service company as I currently am with Roto Rooter. I've lived in my house for four years and have had RR out every six months (at $250+ a pop) to clear tree roots from our main drain. Three and a half years ago we had RR send a camera down and we discovered a crack in the main. RR assured us it wasn't critical and at some point it would probably need to be replaced. Most recently, RR was out in August and gave us a 6-month guarantee on the work. Sewer backed up on Thanksgiving day so RR was the first call. After a mere three months, the guarantee disappeared and we were charged again -- another $250. We decided enough was enough and called a few plumbing specialists to come look at the main give us a bid on the repair work. Boy were we surprised when the contractors couldn't get a camera through because the main was blocked with tree roots. We called RR and they sent someone out to look at it again. Even though they were just out two weeks ago, they wanted to charge us again to clear the main. So much for a 6-month guarantee, we can't even get a two week guarantee. RR said they would be more than happy to send a camera down to check on the problem, for $150 or they would give us a 10% discount on having the main cleared?again. No refund, no guarantee and no work done. Stay away from RR. Nothing more than a scam and a ripoff.
Cons: Rip-off scam, 2-hour window turns into 6 hours, arrogant tec
more