Roto-Rooter Plumbing & Drains

Fast emergency service and on time. No waiting for time windows. Pros: No waiting more

The serviceman was extremely courteous and friendly and covered his feet as he entered my house. He worked out as much discount as he could give us as returning customers. The problem was fixed in a matter of minutes. Can't say enough good things about this service call. Pros: Very fast service more

Serviceman arrived rapidly and was very helpful. He was able to fix the clog. I thought the charge was very high but it was not hidden, he let me know what it would cost before performing any work. There was no charge for the house call and estimate, a plus. Pros: prompt service and fixed problem fast. Cons: expensive more

service call Pros: on time and efficient more

The toilet in my 97 year old mother's house didn't work. I was in town from Calgary Alberta for a very short time and needed help fairly quickly. I called Roto Rooter, the person who answered the phone gave the factual info that the service person would be out, give me an estimate, repair the problem if possible and said they could be at our house within the hour. The service man arrived, gave me the estimate and what needed to be done, and repaired the problem. He was the nicest gentleman, was very thoughtful, efficient, and very professional. I paid him, he left and with in another hour, we were paid a visit by another RotoRooter gentleman wanting to know if his service man did the job. \r \r This is what I call a company with the same service philosophy that I run my own company. Service is the name of the game and you have done a tremendous job in my book. Keep up the good work. I will continue to work with roto rooter anytime I need plumbing work. Thank you for your serv ice. Bettye Rodgers Pros: very professional, very efficient, Tech's name MINO Cons: I found no cons or drawbacks more

We had a toilet draining poorly. Called Roto Rooter, the serviceman called in a ""technician"" who ran a camera down the main line. He said our line was the original cast-iron, corroded, separated under the yard and needed replacing immediately, quoting $5400 and hard selling me with a ""no-one will beat this price"" pitch. I called a local plumber I've used for a second opinion. He gave me a bid of $4000 for the same job. But, when he heard that the estimate was from Roto Rooter he said we should run a camera in again before digging. The line was NOT cast iron, it is pvc except for a short run near the house and NOT separated. He replaced the short piece of cast-iron with no digging and replaced our toilet, which was the only real problem with the draining. If I had not gotten a second opinion I would have paid RR $5400 for a job I didn't need to have done, and may be writing a positive review of their work, not knowing they had intentionally mislead me. I have since tried to call the administrative offices of RR to make them aware of the situation. I've called eight times and, once I tell the operator the nature of my call, have been transfered to lines that continue to ring unanswered. I would never call nor trust Roto Rooter again, who's representatives have a commissioned incentive to sell you what you don't need. Pros: showed up on time Cons: lied about nature of the problem more

Called Roto Rooter this morning with a non-emergency issue, and they had a guy out to my house at noon. They called me when he was on his way, and he arrived at the very beginning of the two hour window they gave me. He diagnosed the problem, located the pipe to be repaired, and got right to work. Floorboards had to be removed to access the pipe, but he replaced them all after the work was completed and the end result looks just fine. He also helped me diagnose a leaky shower stall while he was here. \r \r All in all, I’m quite pleased with their service. Would certainly them call again, especially for an emergency or complex work. I’ve also had them come out in the middle of the night on a holiday weekend for burst pipes. They don’t charge extra for this sort of service, and they’ll give a free estimate on a job if you aren’t sure what it will involve. Also, they guarantee their work. If a fix fails, they’ll send a team out to fix it, no charge. Great company that stands behind their work!\r Pros: reponsive, professional, knowledgeable Cons: a bit pricey more

My pipes burst during the cold snap we just had (weekend of Jan 17th, 2009). I called Roto-rooter because they were rated highly on this site and they had a free estimate. They were able to come over quickly, but the guy who came only fixed half of the problem. He charged $300 to replace one 3/4"" pipe under the house which took less than an hour. \r He then said there was an additional broken pipe that he would have to come back for and drill through the wall. He estimated it would cost at least $400-$500. I called a friend to get a better reference and found a MUCH better plumber who came out and did the job well (and even fixed the repair the Roto Rooter plumber did) for $195. \r While very responsive, you will be overcharged and the job may not be done well. Bobby Dixon is the guy I went with later and he is fantastic in Nashville.\r Pros: Quick response Cons: You will pay too much, quality of work is low more