Roto-Rooter Plumbing & Drain Service

So, my water heater that I just bought from a local home improvement store...2 years ago...broke down...it wouldn't stay lit. called duke last night and they came and looked at it. it wasn't the gas pressure. he thought it might be the thermo couple. next day, called roto-rooter plumbers in covington, ky and they came in terrible weather within the hour. nice personable young man. He seemed knowledgeable and cabable. Sean was his name. he agreed that it might be the thermo couple. replaced it. started to write everything up and it went out again. and it wouldn't relight. i coulda cried. but he gave me the option of using the warranty and having it fixed the next day or just getting a new one. well, after haggling with my significant other, we decided to go for broke and get it done today. We had already had 3 pros look at the water heater. it started acting up 3 weeks ago and they all said our water heater was garbage (my word not theirs), so we got it installed. 2 hours later he was gone and the job was done very well. more

The plumber was very nice and friendly and kept me informed the whole time he was working. Very professional. Got the job done. Thanks. more

Excellent service. Had a house full of guests and my main drain backed up. Service within 2 hours and was a very pleasant technician. more

Last Tuesday I was gifted with a basement full of sewage and a really tight schedule I really could not cancel. I am disabled so I really cannot access the basement except to about the 4th step but I needed to go NO further to see the MESS!! I called roto-rooter they were so gracious and agreed to come between Noon and 2pm since I had an unchangeable appointment that morning. I was home at Noon and they had left a message asking me to call-They were in the area and headed my way.\r The young gentleman who arrived (I was so so embarressed by the smell eminating from my house) was so gracious and jumped right into action to access the situation. His name is Nick Asbrock and the man never stopped until he resolved our problem inspite of what a ""dirty"" job it is. He first presented me with an estimate and what could possibly be coming based on the current situation. He had to bring 2 auger inside and he augered all lines and all the way to the street. Of course you can't say no to the estimate what else can one do but leave it in its terrible state-not really an option. The one machine he had to take to the basement weighed over 250# but he took another as well and used both he rec a product Pipe Shield which we now are using monthly to prevent a repeat . The final bill was very high but what can you do, Nick doesn't set prices-just a really bad time of year with Christmas-Oh well now my Christmas gift list is done they are all getting a cleaned out sewer line. Nick did a tremendous job and he could not have been more professional and polite to the old disabled helpless lady. Thanks Nick and Roto-Rooter more

Very quick response, and prompt work. No messing around. Good explaination of suspected problem. Good detailed explaination of preventative use of mixture he left me. Do not remember his name but was technician 1930. more

Our kitchen sink needed some help. This company was booked online with the Covington, KY location. They went out of their way to fit us in for evening hours. The plumber Nick showed up and was helpful and knowledgeable. We were told what was going on and given an up front quote. Great clean up and warranty included! We would use Roto-Rooter again. more

I scheduled my appointment online via the Covington, KY office the night before and received a call the next morning as promised to confirm my appointment time. The plumber (Nate) arrived on time and was very professional. He diagnosed the problem, fixed it in a timely manner, and left no mess behind. He also provided me with insight as to how to avoid recurrences. I will definitley call again if I need service in the future and will recommend to others. more

The two guys were at our house within an hour on a Saturday! They examined the problem and explained in detail, giving us clear choices as well as up front explanations about prices and possible scenarios based on what they found. They were professional and performed excellent work. Thanks! Pros: quick & professional service more

Great response time! Pros: Quick response, very professional more