Rosen Nissan

We have leased 5 vehicles from Rosen in the past 4 years and have had 4 different sales rep.'s. Devin Spicer has been the best. He took his time with us, listened and achieved what we needed in price. We highly reccomend him. It also is a pleasure working with Jeff Rosen. more

We are very happy with our experience at Rosen Kia. Our salesman, Craig was very nice and informative. Talked to Jeff Rosen and he was also very nice, You have a great asset to your company in Faith, She makes you feel like famile, even on the phone. We got my sister , Anita Waller to buy a new car from you and will continue to recomend your company to people we know. more

We had a smooth and easy car buying experience. Kevin (internet sales) was very professional and personable, made good use of our time, explained everything on the vehicle, and created a very positive impression of Rosen. Also, the dealership is spacious and comfortable and has good parking. more

Craig was excellent! I have never worked with a salesperson as friendly and genuinely nice as he was. The whole process was low-pressure and I was allowed to really speak and tell him exactly what I was looking for - and he listened! Craig followed through on everything from providing a loaner vehicle, to keeping me informed on the status of my vehicle. All of the employees, from the salespeople, the managers, all the way through to be friendly and inviting. Working with Craig on the purchase and Scott on the """"extras"""" was a pleasure and I ended up with a vehicle that I am thrilled to drive! Our finance person, Kathy, was excellent, friendly and efficient and helped make the purchase process even better. Keep up the excellent work and thank you for making my car buying experience quite enjoyable! more

I was driving up 27th St test driving cars. I stopped @ Rosen-Kia (my brother has purchased two vehicles there and recommended it)to see what was available & to see what kind of trade-in I could get for my Nissan Rouge-I felt the car was to much for me to handle. I was greeted by Mr. Roffers. He allowed me to test drive the Soul (I was interested in a smaller, more gas efficient car). I was pleased with his professionalism and kindness. He made an offer I could not refuse and we both walked away from the experience pleased with the results. Everyone I spoke to that day was very kind. And to be honest, I wasn't even looking to buy a car that day, but Mr. Roffers and his associates were so accomodating that I couldn't walk away empty handed. It was a nice experience for me. I picked up my Soul on December 31, 2010 - HAPPY NEW YEAR! I was, however VERY DISAPPOINTED when I returned on January 24th to purchase some splash guards for my new SOUL. """"John"""" quoted me a price of $37 each for the front and back guards (I thought okay, not bad; I can handle that cost). He then, escorted me to the """"labor"""" department where the mechanic quoated me a price of $55.00 to have the guards put on!!!!!!????? RIDICULOUS!!! I thought, """"I JUST BOUGHT A CAR FROM YOU GUYS NOT 3 WEEKS AGO AND NOW YOU'RE GOING TO CHARGE ME ALMOST AS MUCH AS THE PART COST TO PUT THE PART ON????!!! Where is YOUR customer loyalty???"""" Needless to say, I did not buy the splash guards and walked away VERY dissapointed. As I drove out of the lot, I thought to myself, """"Maybe I should have bought the splash guards when I bought the SOUL; everybody was more accomodating then! Or maybe I would have gotten a better deal down the street."""" :-( Oh well, better luck next time. more

Sherri was wonderful as my sales contact. I felt like she was a long lost girlfriend. She helped me with questions & concerns that I didn't know I would have. She even programmed my bluetooth. I would definitly recommend this dealership for their outstanding customer service. more

My husband and I went in on a Saturday afternoon, just to look at the new Optima. Met with Joshua, who was very pleasant and not a typical high pressure salesman. I wanted a low lease payment, and he worked the numbers, the best he could. As it turns out, we ended up buying the Optima, rather than leasing. (Financially made more sense). I wanted a specific color, and I wanted manual. They did not have it in stock, but found one and let me know when it was in. I have bought other cars before, I dont get crazy on the sales tactics...but I felt this experience was low stress. Joshua was helpful, realistic, infomative, and best of all genuinely nice. While we were there, the owner, also greeted us and said Thanks for coming. I thought the sales experience was painless, and low key. I love my new Optima, and will probably drive it until the wheels fall off. I drove a Toyota Corolla for 16 years, and I own a 95 BMW that I store in the winters, I am a very faithful car owner. This is the second auto we have bought from here, my husband bought a used GMC Envoy, years ago. So, I would recommend this dealership. more

i know sales people need to make a profit... but my experience at rosen 3 years ago was a nightmare and is still continuing. i got suckered into a car that i didn't want and felt pressured into buying it. maybe i shoulda been smarter but i was 20. i wasn't smarter. then every time after i purchased, since the sales person told me i had 3 days in which i could return the car if i was dissatsifed, each time i called and asked for the manager i was never connected. no one ever called me back. it was a disaster. i STILL have problems trying to get paperwork from the dealer for my purchase. this was the worst deal, the worst customer service, and terrible follow up. I was paying $338 per month for a terrible car. a girl at my former job was paying OVER $400 a MONTH for a KIA that she also bought from the same person I used at Rosen. Cons: terrible service, lying, thieving, sales people more

I went car shopping at Rosen Nissan Suzuki Kia with a friend of mine. The sales associates were very pushy and treated me like I didn't know anything about vehicles probably because I was female. In fact, the truth is I had been working with vehicles for 15 years of my life and I probably knew more about them than they did. they will push and push and will not let up. They must get really great commissions or something! I did leave WITHOUT buying a car from there though! more

I bought my first car here when I was 18 and let me tell you, I have told everyone I know to steer clear of it. They take advantage of women and younger adults and treat them like they don't have a decision. I said no to my deals numerous times, and I felt berrated everytime. Then I was told that I had to sign paperwork to get out of a deal when in fact I hadn't entered one to begin with. Needless to say, I ended up leaving there with a new car, HUGE car payment, crying, and on the phone with my dad---who told me to suck it up, I had just learned my first tough lesson of being an adult. I was HAD at this location, and I feel sorry for anyone that has to deal with them! more

If you are a gal shopping for a new vehicle... Don't go here. Go anywhere else!! That is unless you like to be treated without respect and having no brain to make a descion for yourself. I kid you not. Terrible. At least the fella that hounded me. I would never go here again. NEVER. PROS: NONE CONS: male chauvenist pig on boad. more