I purchased my vehicle here and always service it here. This is the first complaint I have in 2 years, so keep that in mind. Normally my rating would be 5 stars, however, this time I arrived about 10 minutes prior to my scheduled appointment time. There were about 4 cars in line ahead of me in the Express Lane for service. I waited for 15 minutes past my scheduled appointment time and had to go inside to get anyone's attention. Usually there is someone outside to meet, greet and take info to get the process started, but not this time. It was a little frustrating as I book appointment times even for a simple oil change as I usually have this done during the week before going to work. The service on the car itself was great, as usual.
Again, 4 stars is good, just the one relatively minor complaint.
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