I hadn't been at this place for a long time and now I know why. They have since expanded the seating area, but have kept the kitchen the same size and it became painfully clear to us that they had screwed up.
We had to wait 20 minutes to order drinks while the wait staff ran around looking like headless chickens. Then we ordered and the food took forever to arrive. After 30 minutes I told the waiter that we've been waiting half an hour and that my young kid was very hungry. As if to not trust my word, he said, ""let me check when you've ordered you're food"". He looked at the POS and sure enough it was 30 minutes. He then offered the following excuse: ""well everyone is waiting a long time""! My response: ""not my problem, what's holding up the food? Can you ask the owner to come by"". His response: ""the owners have told them to say 'everyone has to wait' and they don't care of you're not happy"". He then scurried back to the kitchen and came back 5 minutes later promising the food would be there in 3 minutes. Well it showed up 10 minutes later. After 45 minutes of waiting, the plates of food were thrown in front of us causing chunks of meat and rice to fly into the air.
Needless to say this place has developed a reputation which may have been justified a long time years ago, but now that they have struck it big and seem invincible they have turned into snobs who think they can get away with mediocre service and average food as long as people buy into the hype and don't know any better. I for one know of many other places around town that have the same if not better food with excellent service.
And to add insult to injury, one of us almost got run over from behind by the overzealous valet they have hired. When we yelled him to stop, his response without an apology was: ""Why don't you look where you're going!"" Hmm. if only I had an extra pair of eyes in the back of my head...
Bottom-line, this place needs an attitude adjustment and it begins with people waking up and smelling other better kabob places around town!
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